At a Glance
- Tasks: Convert calls into holiday bookings and recommend tailored travel packages.
- Company: Dynamic contact centre supporting European holiday bookings.
- Benefits: Competitive pay, uncapped commission, corporate discounts, and smart-casual dress code.
- Other info: Hybrid work model with excellent training and career growth opportunities.
- Why this job: Join a fast-paced team and help customers create unforgettable travel experiences.
- Qualifications: Fluency in Spanish and English, strong communication skills, and sales-driven mindset.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.
This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment. Fluency in Spanish and English is essential.
Location: Hybrid - Canary Wharf, London (3 days in office)
Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)
Hours: 40 hours per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday
Training: Fully office‑based
Key Responsibilities:
- Convert inbound calls into confirmed holiday bookings
- Conduct needs‑based conversations to recommend tailored travel packages
- Maximise revenue through upselling and cross‑selling
- Manage booking amendments, cancellations and confirmations
- Follow up on leads and support outbound activity during peak periods
- Maintain accurate customer records and follow internal procedures
What You'll Bring:
- Fluent Spanish and English
- Strong commercial awareness and confidence in closing deals
- Excellent communication and rapport‑building skills
- Resilience, professionalism and a results‑driven mindset
- Ability to multitask across calls, systems and admin
- Experience in travel, tourism or hospitality is an advantage
- Understanding of call centre KPIs and performance culture
What's on Offer:
- Excellent training and induction programme
- Modern, recently built premises with staff facilities
- Corporate discounts (gym, restaurants, bars, hairdressing and more)
- Smart‑casual dress code
- Charity and fundraising events
- Incentives, prizes and performance rewards
Spanish & English Speaking Sales & Customer Service Advisor in London employer: South West Recruitment Ltd
Join a dynamic team at our Canary Wharf location, where we prioritise employee growth and development through comprehensive training and a supportive work culture. Enjoy the benefits of a modern office environment, corporate discounts, and a smart-casual dress code, all while working in a fast-paced, target-driven role that rewards your sales achievements with uncapped commission. We foster a collaborative atmosphere that encourages charity involvement and celebrates performance, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
South West Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spanish & English Speaking Sales & Customer Service Advisor in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself and your experience in sales and customer service. Make sure to highlight your fluency in Spanish and English, as this is key for the role.
✨Tip Number 3
Be ready to demonstrate your skills during the interview. Think of examples where you've successfully converted leads or handled difficult customer situations. This will show them you can thrive in a target-led environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Spanish & English Speaking Sales & Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Language Skills:Since fluency in Spanish and English is a must, make sure to highlight your language skills right at the top of your application. We want to see how you can use both languages effectively, so don’t hold back!
Tailor Your Experience:When you’re writing about your past roles, focus on experiences that relate to sales and customer service. We love seeing how you’ve handled customer needs and converted inquiries into sales, so give us the juicy details!
Be Results-Driven:This role is all about hitting targets, so if you have any stats or achievements from previous jobs, flaunt them! Show us how you’ve maximised revenue or improved customer satisfaction – we’re all about those results!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at South West Recruitment Ltd
✨Brush Up on Your Language Skills
Since fluency in Spanish and English is essential, make sure you're comfortable switching between the two languages. Practise common phrases related to customer service and sales, as this will help you sound confident and professional during the interview.
✨Know the Company and Its Products
Do your homework on the company and the travel packages they offer. Familiarise yourself with their services and think about how you can contribute to their sales goals. This knowledge will impress the interviewer and show that you're genuinely interested in the role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a mock customer call. Practise how to identify customer needs and recommend suitable travel options. This will demonstrate your ability to convert calls into bookings effectively.
✨Showcase Your Resilience and Results-Driven Mindset
Be ready to discuss past experiences where you've successfully met targets or handled challenging situations. Highlight your resilience and how you thrive in fast-paced environments, as these traits are crucial for success in this sales-driven position.
