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- Tasks: Support Dutch-speaking consumers with product recall queries via phone and email.
- Company: Join a dynamic team in Canary Wharf, London.
- Benefits: Earn £14.18 per hour with flexible shifts and a supportive environment.
- Why this job: Perfect short-term role for quick income while helping others.
- Qualifications: Fluent Dutch speaker with customer care experience preferred.
- Other info: Temporary position lasting 2-3 weeks, ideal for students or those between jobs.
The predicted salary is between 11 - 17 £ per hour.
Hours: 40 hours per week
Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm
Salary: £14.18 per hour
Location: Canary Wharf - London
Immediate Start
Overview
We are seeking multiple Dutch-speaking Customer Service Advisors to join our team on a temporary basis for 2-3 weeks only. This is an excellent opportunity for native or fluent Dutch speakers who are looking for a short-term position to earn quick income.
As a Careline Advisor, you will play a vital role in supporting consumers in the Benelux region affected by a specialised nutrition product recall. You will provide empathetic, accurate, and professional assistance to consumers via phone and email, ensuring compliance with regulatory standards.
Responsibilities
- Handle inbound calls and written enquiries from Dutch-speaking consumers regarding the product recall.
- Provide clear, accurate, and empathetic guidance tailored to individual needs.
- Log and process cases in the case management system with attention to detail.
- Arrange sample returns and resolutions in line with recall policies.
- Escalate complex or sensitive cases to the appropriate teams while maintaining ownership of the consumer journey.
- Collaborate with subject matter experts, quality specialists, and regulatory colleagues to ensure compliance and accurate dissemination of information.
Qualifications
- Fluent written and spoken Dutch (mandatory) - this is essential for the role.
- Excellent communication and interpersonal skills with the ability to empathise with consumers.
- Previous customer care experience, preferably in the food industry or a regulated sector.
- Strong IT skills, including proficiency in Google Suite and Microsoft Office. CRM knowledge (e.g., Salesforce) is a plus.
- Ability to remain calm and professional under pressure, especially when dealing with sensitive cases.
- Flexible to work shifts within the operational hours.
- Self-motivated and a team player.
Day-to-Day
- Respond to consumer queries via phone and email, ensuring a high level of customer care.
- Accurately document all interactions in the case management system.
- Liaise with logistics teams to arrange product returns and resolutions.
- Work closely with internal teams to ensure compliance with recall procedures.
- Provide a professional and empathetic service to consumers, particularly those in vulnerable situations.
Benefits
- Competitive hourly rate of £14.18 per hour.
- Opportunity to gain experience in a high-volume, regulated customer service environment.
- Work within a supportive and collaborative team.
- Ideal for individuals in between jobs seeking a short-term position for quick income.
Please note: This position is for native or fluent Dutch speakers only, and this is an essential requirement. The role is temporary, lasting for 2-3 weeks only, making it an ideal opportunity for those seeking short-term work.
If you are a compassionate and detail-oriented individual with the required language skills, we encourage you to apply today!
Dutch Speaking - Customer Service Advisor in London employer: South West Recruitment Ltd
Contact Detail:
South West Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking - Customer Service Advisor in London
✨Tip Number 1
Get your game face on! When you’re applying for the Dutch Speaking Customer Service Advisor role, make sure to showcase your language skills right from the start. Practise speaking Dutch fluently and confidently, as this will be key in impressing during any interviews.
✨Tip Number 2
Research is your best mate! Familiarise yourself with the company and the product recall situation. This way, when you get that call or interview, you can show off your knowledge and how you can help consumers effectively.
✨Tip Number 3
Be ready to demonstrate your empathy! In customer service, especially in sensitive situations, showing that you can connect with consumers is crucial. Think of examples from your past experiences where you’ve handled tough calls or emails with care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application seen. Plus, we love seeing candidates who take the initiative to reach out directly. So, hit that apply button and let’s get you started!
We think you need these skills to ace Dutch Speaking - Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Dutch Skills: Make sure to highlight your fluency in Dutch right from the start. We want to see how well you can communicate in both written and spoken forms, so don’t hold back on showcasing your language prowess!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention any previous customer service roles, especially in regulated sectors, to show us you’re the perfect fit!
Be Empathetic: Since this role involves supporting consumers during a sensitive time, let your compassionate side shine through in your application. Share examples of how you've provided empathetic support in past roles to connect with us on a personal level.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at South West Recruitment Ltd
✨Brush Up on Your Dutch
Since this role requires fluent Dutch, make sure you practice speaking and writing in Dutch before the interview. You might be asked to demonstrate your language skills, so consider preparing a few scenarios where you can showcase your ability to communicate effectively.
✨Know the Product Recall Inside Out
Familiarise yourself with the specifics of product recalls, especially in the food industry. Understanding the implications and processes involved will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Empathy Skills
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive situations or provided exceptional customer care. This will demonstrate your ability to connect with consumers in vulnerable situations.
✨Get Comfortable with Tech
Make sure you're familiar with tools like Google Suite and Microsoft Office, as well as any CRM systems you’ve used before. If you have experience with Salesforce, highlight that too! Being tech-savvy will help you stand out as a candidate who can hit the ground running.
