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- Tasks: Assist customers in English and German via calls, emails, and social media.
- Company: Join a fun, sociable team at a reputable IIP accredited employer.
- Benefits: Enjoy hybrid work, gym discounts, and a pension scheme.
- Why this job: Great opportunity to develop communication skills while helping others in a vibrant environment.
- Qualifications: Fluent in German and English with a passion for customer service.
- Other info: Flexible shifts with a rota provided two weeks in advance.
The predicted salary is between 22000 - 26000 £ per year.
We are recruiting for a permanent Customer Service Advisor to speak both German and English.
*Hybrid for London office*
Main Purpose of role:
- Responding to English and German emails, answering English and German calls,
- Dealing with customer quires on our system and translating replies from English to German and German to English.
- To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
- You will be communicating directly with customers on the phone, by email, social media and live web chat.
The Multilingual Consultant will report into the German Team Leader.
You should have:
- A natural ability to communicate and empathise
- A confident and professional manner
- A real willingness to help a customer with their challenge
- The desire to have fun at work!
Salary: £26.312 per annum
Location: *Hybrid for London office*
Hours: 40 paid hours per week.
Shifts: Monday – Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am – 8pm. Rota provided 2 weeks in advance for easy planning.
- IIP Accredited Employer
- great working culture of fun and sociable team environment
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
To apply for this position please submit an up to date CV or alternatively call Monika for more details.
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We ask you to share information with us so that we can provide you with work-finding and related services. Unless we are allowed to do so by law, we will not give your information to anyone without your consent.
We have a full Data Protection Policy and Privacy Notice that tells you what you can expect from us and how we will protect your rights. The privacy notice tells you what information we collect, how we use it, how long we keep it, and who we share it with.
It also tells you about your rights as an individual with regards to the processing of your personal information, so we recommend that you take the time to read this document.
If you have any questions or want to exercise any of your data protection rights, please contact: Alan Hoey, South West Recruitment Ltd of 1 Holdenhurst Road, Bournemouth, Dorset BH8 8EH.
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German Speaking Customer Advisor London employer: South West Recruitment Ltd
Contact Detail:
South West Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Advisor London
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in both German and English, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your communication abilities.
✨Tip Number 2
Familiarise yourself with customer service best practices. Understanding how to handle customer queries effectively will set you apart. Research common customer service scenarios and think about how you would respond in both languages.
✨Tip Number 3
Showcase your personality! The job description mentions a fun and sociable team environment, so during any interviews or informal chats, let your enthusiasm and friendly nature shine through. Employers love candidates who can bring positivity to the team.
✨Tip Number 4
Network with current employees or others in the industry. Use platforms like LinkedIn to connect with people working at StudySmarter or in similar roles. They can provide insights into the company culture and tips for succeeding in the application process.
We think you need these skills to ace German Speaking Customer Advisor London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in German and English. Include any relevant customer service experience and emphasise your ability to communicate effectively in both languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've successfully handled customer queries in the past, especially in a multilingual context.
Showcase Your Communication Skills: In your application, demonstrate your natural ability to empathise and communicate clearly. Use examples that illustrate your confident and professional manner when dealing with customers.
Highlight Your Team Spirit: Since the role involves working in a sociable team environment, mention any previous experiences where you contributed to a positive team culture or participated in team activities. This will show that you align with their values of having fun at work.
How to prepare for a job interview at South West Recruitment Ltd
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice your language skills before the interview. Be prepared to demonstrate your ability to switch between languages seamlessly, especially when discussing customer service scenarios.
✨Showcase Your Empathy
The job emphasises a natural ability to communicate and empathise with customers. Think of examples from your past experiences where you successfully resolved customer issues by understanding their needs and feelings. This will highlight your suitability for the role.
✨Familiarise Yourself with Customer Service Tools
As you'll be dealing with customer queries through various channels, it’s beneficial to familiarise yourself with common customer service tools and platforms. Mention any relevant experience you have with email systems, live chat software, or social media interactions during the interview.
✨Prepare Questions About Company Culture
StudySmarter values a fun and sociable team environment. Prepare thoughtful questions about the company culture and team dynamics to show your interest in fitting into their working environment. This will also help you assess if it's the right place for you.
