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- Tasks: Assist customers with magazine subscriptions via phone, email, and web chat.
- Company: Join a vibrant team in Ringwood, specialising in diverse magazine collections.
- Benefits: Enjoy competitive pay, flexible shifts, and perks like discounts and paid holidays.
- Why this job: Be part of a supportive culture that values growth and offers career progression.
- Qualifications: Excellent communication skills; previous customer service experience is a plus.
- Other info: Full training provided; hybrid work options available after training.
Our established client based in Ringwood is looking to recruit a full time Customer Admin Assistant to help their customers with inbound telephone enquiries and magazine subscriptions via email and web chat. This is a lovely campaign with a great team atmosphere.
The client works as an outsourcer for a number of partworks clients who specialise in providing a variety of magazine collection subscriptions to its customers. They cover an exciting range of magazine collections such as comic heroes, crafts & cooking, technology, kids, sci-fi fantasy, model making, sports and military history.
The Contact Centre Consultant will be responsible for:
- Responding to English emails
- Answering English calls
- Dealing with customer queries on our system
You will be communicating directly with customers on the phone, by email, social media and live web chat. The purpose of the job is to provide a fantastic customer experience by always responding quickly and professionally.
The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help 'raise the bar' in terms of customer experience. Growth and development are encouraged and supported, and over time there will be opportunities to progress their role and take on additional duties, with added responsibility being rewarded with a salary increase.
Requirements:
- Excellent telephone manner
- Excellent numeracy and literacy
- Good analytical, decision making and problem solving abilities
- Previous retail and customer service experience would be beneficial
Salary: £12.21 per hour
Location: Ringwood, hybrid after training
Hours: 40 paid hours per week. Shifts: A rota is supplied every two weeks with your working hours. Typical working hours for this role are 9.00 am - 5.00 pm and 11.30 am - 8.00 pm. Contracted hours are 7.00 am - 10.00 pm Monday to Sunday. The weekend shift will cover the hours between 9.00 am - 5.00 pm.
Company Benefits:
- Competitive salary + attractive overtime
- 20 days paid holiday + additional days based on length of service
- Suggestion Box Monthly Winner Paid Reward
- Cycle To Work Scheme
- Home Computing Scheme
- Excellent onsite training and induction
- Staff room with complementary refreshments
- Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
- Weekly dress down days
- Involvement with local charities and fundraising days/events
To be considered for this excellent opportunity, please apply now with your up to date C.V and we will be in touch in due course.
Customer Service Assistant – Magazine Subscriptions employer: South West Recruitment Ltd
Contact Detail:
South West Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant – Magazine Subscriptions
✨Tip Number 1
Familiarise yourself with the different magazine collections offered by the company. Understanding the products will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via web chat. Role-playing customer interactions with a friend can help you feel more confident and prepared for real-life scenarios.
✨Tip Number 3
Research common customer service challenges and solutions. Being able to discuss how you would handle specific situations during an interview can set you apart from other candidates.
✨Tip Number 4
Show your willingness to learn and grow within the company. Mention any relevant experiences or skills that demonstrate your ability to adapt and take on additional responsibilities in the future.
We think you need these skills to ace Customer Service Assistant – Magazine Subscriptions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in roles that involved handling inquiries via phone, email, or chat. Emphasise skills like communication, problem-solving, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to provide a fantastic customer experience. Mention specific examples from your past experiences that demonstrate your skills.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as excellent telephone manner, numeracy, literacy, and analytical abilities. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at South West Recruitment Ltd
✨Showcase Your Communication Skills
As a Customer Service Assistant, you'll be interacting with customers via phone, email, and web chat. Make sure to demonstrate your excellent telephone manner and clear communication skills during the interview. Practice answering common customer queries to show you can handle various situations.
✨Familiarise Yourself with the Products
Since the role involves magazine subscriptions across various genres, take some time to research the types of magazines offered. Being knowledgeable about the products will not only impress the interviewer but also help you answer questions more effectively.
✨Highlight Relevant Experience
If you have previous retail or customer service experience, be sure to discuss it during the interview. Share specific examples of how you've handled customer inquiries or resolved issues in the past, as this will demonstrate your capability for the role.
✨Emphasise Problem-Solving Skills
The job requires good analytical and decision-making abilities. Prepare to discuss scenarios where you've successfully solved problems or made decisions under pressure. This will show that you're equipped to provide a fantastic customer experience.
