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For Companies At a Glance
- Tasks: Assist customers in both Danish and English via calls and emails.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy hybrid work options and a supportive work environment.
- Why this job: Perfect for language lovers wanting to make a real impact in customer service.
- Qualifications: Fluency in Danish and English is essential; customer service experience is a plus.
- Other info: This is a permanent role based in London and surrounding areas.
The predicted salary is between 28800 - 42000 £ per year.
We are recruiting for a permanent Inbound Sales & Customer Service Assistant to speak both Danish and English.
Main Purpose of role:
- Responding to English and Danish emails
- Answering English and Danish calls
- Dealing with customer queries on our system
- Translating replies from English to Danish and Danish to English
To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and Danish.
Danish Speaking Inbound Sales & Customer Advisor employer: SOUTH WEST RECRUITMENT Careers
Contact Detail:
SOUTH WEST RECRUITMENT Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Danish Speaking Inbound Sales & Customer Advisor
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in both Danish and English, make sure you can confidently switch between the two languages. Practising common customer service phrases in both languages can give you an edge.
✨Tip Number 2
Familiarise yourself with our products and services. Understanding what we offer will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during the interview.
✨Tip Number 3
Prepare for role-playing scenarios. Inbound sales and customer service often involve handling various customer situations. Practising how to respond to different types of inquiries can help you feel more confident during the interview.
✨Tip Number 4
Showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues. Being able to articulate these stories will highlight your capability to excel in this role.
We think you need these skills to ace Danish Speaking Inbound Sales & Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your language skills in both Danish and English. Include any relevant experience in sales or customer service, and emphasise your ability to handle inquiries in both languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proficiency in Danish and English. Mention specific examples of how you've successfully resolved customer issues in the past.
Showcase Communication Skills: Since the role involves responding to emails and calls in both languages, demonstrate your written and verbal communication skills in your application. Use clear and concise language, and consider including a brief translation example.
Highlight Adaptability: As the position is hybrid, mention your ability to work effectively in different environments. Discuss any previous experience with remote work or adapting to new situations, which will show your flexibility.
How to prepare for a job interview at SOUTH WEST RECRUITMENT Careers
✨Brush Up on Your Language Skills
Since the role requires fluency in both Danish and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by engaging in a conversation or translating a few sentences.
✨Know the Company and Its Values
Research the company’s mission, values, and customer service philosophy. Being able to articulate how your personal values align with theirs will show that you are genuinely interested in the role and the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Be ready to discuss how you would handle specific situations, especially those involving language barriers or difficult customers.
✨Showcase Your Tech Savviness
As the role involves dealing with customer queries on a system, be prepared to discuss your experience with customer service software or CRM systems. Highlight any relevant technical skills that could make you an asset to the team.
