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- Tasks: Join our team to handle customer orders and provide top-notch service in a dynamic contact center.
- Company: Be part of a well-established client in Ringwood, known for its commitment to customer experience.
- Benefits: Enjoy full training, growth opportunities, and a supportive team environment.
- Why this job: This role offers a chance to enhance your sales skills while making a real impact on customer satisfaction.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Work alongside skilled consultants and take your career to the next level.
The predicted salary is between 24000 - 36000 £ per year.
Our established client based in Ringwood is looking to recruit a full time Customer Service Admins to join multi-channel Contact Centre. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves the managing of emails and various other “back office” tasks. Full training is provided for all elements of the role The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help ‘raise the bar’ in terms of customer experience. Growth and development are encouraged and supported and over time will have the opportunity to progress their role and take on additional duties. This ad…
Customer Service Admin employer: SOUTH WEST RECRUITMENT Careers
Contact Detail:
SOUTH WEST RECRUITMENT Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer interactions.
✨Tip Number 2
Research upselling techniques and be prepared to discuss them in your interview. Showing that you understand how to effectively upsell can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in a contact center or customer service role during your conversations. Even if it’s not directly related, demonstrating your ability to handle customer inquiries will be beneficial.
✨Tip Number 4
Be ready to showcase your teamwork skills. Since you'll be working alongside established consultants, emphasizing your ability to collaborate and learn from others will resonate well with the hiring team.
We think you need these skills to ace Customer Service Admin
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Admin position. Understand the key responsibilities, such as handling new orders and upselling, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or sales roles. Provide specific examples of how you've successfully managed customer interactions or upsold products in the past.
Showcase Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your strong verbal and written communication skills in your application. Use clear and concise language, and consider including examples of effective communication in your previous roles.
Express Enthusiasm for Growth: Mention your eagerness to grow and develop within the company. Highlight any relevant training or professional development you've pursued in the past, and express your interest in taking on additional duties as you progress in the role.
How to prepare for a job interview at SOUTH WEST RECRUITMENT Careers
✨Show Your Sales Skills
Since the role emphasizes upselling, be prepared to discuss your previous sales experiences. Share specific examples where you successfully upsold a product or service, and highlight your ability to identify customer needs.
✨Demonstrate Customer Service Excellence
Prepare to talk about your approach to customer service. Think of scenarios where you turned a negative experience into a positive one. This will show your potential employer that you can handle challenging situations effectively.
✨Familiarize Yourself with Multi-Channel Communication
The role involves handling various communication channels. Brush up on your skills in managing phone calls, emails, and possibly chat interactions. Be ready to explain how you would prioritize tasks across these channels.
✨Express Your Willingness to Learn and Grow
Since the company values growth and development, convey your enthusiasm for learning new skills. Discuss any relevant training or courses you've taken and how they have prepared you for this role.
