At a Glance
- Tasks: Lead the development and optimisation of business applications, focusing on Microsoft Dynamics 365.
- Company: Join a forward-thinking company driving digital transformation and innovation.
- Benefits: Competitive salary, wellbeing allowance, generous holiday, and training budget.
- Other info: Enjoy a hybrid work model and opportunities for personal volunteering.
- Why this job: Make a real impact by enhancing user experiences and driving continuous improvement.
- Qualifications: Experience with Dynamics 365 and strong stakeholder management skills required.
We’re looking for a forward-thinking Business Applications Manager to lead the development, optimisation and continuous improvement of our business applications, with a particular focus on Microsoft Dynamics 365. This is an exciting opportunity to play a key role in our digital transformation journey, helping to maximise the value of Dynamics 365 and emerging technologies across the organisation. Working at the centre of technology, you'll ensure our business applications continue to evolve in line with organisational priorities, delivering excellent experiences for both colleagues and customers.
What You’ll Be Doing
- Build trusted relationships across the organisation, working closely with stakeholders to understand business priorities, challenges and opportunities, translating these into practical system improvements and effective solutions.
- Take ownership of the Dynamics 365 roadmap and enhancement backlog, shaping future developments and ensuring the platform continues to evolve in line with organisational needs.
- Using data, customer and user feedback and operational insight, identify smarter ways of working that improve experiences, increase adoption and drive continuous improvement.
- Oversee the design, development and delivery of enhancements and new functionality, ensuring solutions are well‑designed, user‑focused, integrated with wider business systems and successfully implemented.
Key Responsibilities
- Lead the ongoing management, support and continuous improvement of business applications.
- Use support trends, user insight and performance data to identify opportunities for improvement.
- Promote effective use of business applications through training, coaching and user engagement.
- Champion high‑quality data management, integrity and governance practices.
- Ensure solutions remain compliant with GDPR and data governance requirements.
- Collaborate with stakeholders to prioritise enhancements and maximise business value.
- Support the adoption of new technologies and ways of working across the organisation.
We’re Looking For
We're looking for a personable, strategic and customer‑focused professional who can combine strong business applications expertise with a passion for continuous improvement. You’ll be experienced in using data, customer and user feedback and operational insight to identify opportunities, improve processes and maximise the value of business systems. You'll understand how technology can support seamless end‑to‑end customer and colleague experiences and be able to translate business needs into practical solutions that align with organisational goals. Equally important is your ability to lead change, build engagement and support users in adopting new ways of working, ensuring technology delivers lasting value across the organisation.
Required Experience & Skills
- Experience managing Dynamics 365 CRM Solutions, or equivalent experience managing other MS Dynamics solution components.
- Strong stakeholder management skills and the ability to build effective relationships at all levels.
- Experience gathering, analysing and acting on customer and user feedback to improve systems, services and experiences.
- A customer‑focused mindset with a genuine passion for improving user and customer experiences.
- Experience integrating CRM platforms with wider business systems to support seamless end‑to‑end processes.
- Excellent analytical and problem‑solving skills, with the ability to turn insight into action.
- Experience driving continuous improvement through data, feedback and best practice.
- Experience leading training, user adoption and change management initiatives.
- Understanding of data management and GDPR requirements.
What You’ll Get
- £55,000 per annum.
- Wellbeing allowance of £300 per annum via a portal (taxable).
- Discretionary annual bonus.
- 34 days holiday plus bank holidays, option to buy up more, plus birthday leave.
- Private Medical Insurance and Health Cash Plan after probation (taxable).
- Enhanced maternity and paternity pay (after 1 year of service).
- 10 days per year ‘work from anywhere’ opportunity.
- 1.5 days personal volunteering leave and team volunteering opportunities.
- £1,000 per annum individual training budget and development support.
Business Applications Manager Hybrid - 3 days Uxbridge / 2 days Home IT/Transformation employer: South West Procurement Alliance
At South West Procurement Alliance, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Located in the heart of the UK, we offer a unique chance to make a meaningful impact while enjoying a balanced work-life dynamic.
Contact Details:
South West Procurement Alliance Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Applications Manager Hybrid - 3 days Uxbridge / 2 days Home IT/Transformation
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what South West Procurement Alliance values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges South West Procurement Alliance might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at South West Procurement Alliance!
✨Direct Apply to South West Procurement Alliance
Let's not forget to apply directly through the South West Procurement Alliance website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Business Applications Manager Hybrid - 3 days Uxbridge / 2 days Home IT/Transformation
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at South West Procurement Alliance.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at South West Procurement Alliance. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at South West Procurement Alliance
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
