At a Glance
- Tasks: Be the first point of contact, delivering top-notch customer service and managing enquiries.
- Company: Join Norse Care, a company dedicated to improving lives with a supportive team culture.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and award-winning training from day one.
- Other info: Dynamic role with opportunities for personal growth and a commitment to diversity.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Strong communication skills, empathy, and experience in customer-facing roles are essential.
The predicted salary is between 26000 - 29000 £ per year.
We are looking for a Customer Contact Advisor to join our team based at the brand‑new Head Office in Norwich, located next to the airport. The role will be Monday to Friday 09:00‑17:30, 37.5 hours per week. Salary: £26,000‑£29,000 (dependent on experience).
Job Description
The Customer Contact Advisor will be the first point of contact for all enquiries into Norse Care Central Office, delivering professional customer service and supporting the Customer Relationship Manager with enquiry pipeline management.
Main Responsibilities
- Record all interactions accurately and promptly into the CRM and ensure timely follow‑up.
- Coordinate basic administrative tasks such as information packs and updates.
- Support the production of enquiry and occupancy reports.
- Book tours, assessments and appointments for home managers.
- Prepare documentation for admissions and move‑ins.
About You
- Strong communication skills and professional telephone manner.
- Empathy, calmness and professionalism when supporting residents' families.
- Handling sensitive customer enquiries professionally and confidentially.
- Strong IT and CRM skills with the ability to navigate systems effectively and maintain accurate confidential records.
- Strong organisational skills to manage multiple enquiries with high attention to detail.
- Ability to work independently and as part of a team.
- Experience working with operational or customer‑facing teams.
Why work for Norse Care?
We value the contribution that everyone at Norse Care makes to improving people’s lives. We give you the confidence and knowledge to perform your role to the best of your ability, access to award‑winning training, and tools for self‑development. From day one you’ll have access to benefits and a competitive reward package, including 25 days annual leave + bank holidays, a NEST pension scheme and an 8‑week sickness scheme.
We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible. Due to the high number of applications we receive for our vacancies, if you do not hear from us within two weeks of the date you apply, please assume that your application has been unsuccessful. We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and unfair discrimination.
Customer Contact Advisor - Norse Care in Norwich employer: South West Norse
South West Norse is an excellent employer that prioritises the well-being of its employees and the community. With a supportive work culture, ongoing training opportunities, and a commitment to employee growth, you will find meaningful and rewarding employment as a Compassionate Minibus Passenger Assistant in Norwich. Enjoy benefits such as a pro-rata salary, annual leave, and a pension while making a positive impact on the lives of vulnerable individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisor - Norse Care in Norwich
✨Tip Number 1
Get to know the company! Research Norse Care and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Contact Advisor, you'll need to be a pro on the phone. Role-play with a friend or family member to get comfortable handling different types of enquiries.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or enquiries in the past. This will demonstrate your ability to juggle responsibilities effectively, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Norse Care family. Don’t wait too long, though – apply early to beat the rush!
We think you need these skills to ace Customer Contact Advisor - Norse Care in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Contact Advisor role. Highlight your strong communication skills and any relevant experience in customer service, as this will show us you’re a great fit for the team.
Showcase Your Skills:Don’t forget to mention your IT and CRM skills! We want to see how you can navigate systems effectively and maintain accurate records, so give us examples of how you've done this in the past.
Be Professional and Personable:Since you'll be the first point of contact for enquiries, it’s important to convey your professional telephone manner and empathy in your application. Share any experiences where you’ve handled sensitive situations with care.
Apply Early!:We might close the vacancy once we have enough applications, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at South West Norse
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Contact Advisor role. Familiarise yourself with the responsibilities listed in the job description, such as managing enquiries and supporting the Customer Relationship Manager. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've handled sensitive customer enquiries in the past, showcasing your empathy and professionalism. This will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
The ability to manage multiple enquiries with attention to detail is crucial. Prepare to discuss specific instances where you've successfully juggled various tasks or projects. You might even want to bring a brief example of how you’ve used CRM systems effectively in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if Norse Care is the right fit for you.
