Key Accounts Administrator in Exeter

Based at South West Metal Finishing Exeter

Reporting Relationships

Customer Services team

Main Responsibilities

• Key responsibilities include:
  • Managing and coordinating a dynamic customer order book.
  • Providing daily communication and updates to the customer.
  • Monitoring priorities and supporting urgent customer requests.
  • Liaising with production, planning, quality and logistics teams.
  • Preparing accurate customer reports and written updates.
  • Building strong working relationships with customer stakeholders at all levels.
  • Providing professional support via telephone, email, Microsoft Teams and face-to-face meetings when required.
  • Ensuring customer expectations are managed effectively and exceeded wherever possible.

Specific Job Skills / Qualifications

We are looking for someone who:

• Has previous customer service or customer-facing experience.
• Is highly organised and able to manage multiple priorities.
• Communicates confidently with people at all levels, from shop floor employees to senior stakeholders.
• Has strong Microsoft Office skills, particularly Excel.
• Can produce clear and professional written communications.
• Remains calm and professional when working under pressure.
• Has excellent time management and problem-solving skills.
• Has a positive, helpful and proactive approach to work.What We Offer
• Company pension scheme.
• Training and development opportunities.
• Employee Assistance Programme.
• Friendly and supportive working environment.
• Opportunity to play a key role within a growing manufacturing business.

Skills/ Education / Hours of Work

• Excellent verbal and written English language skills
• Computer Skills
• Must have basic pc operating ability

Core Hours of Work

08:00 – 16:30 Monday – Thursday.
08:00 – 14:00 Friday

NB: These hours/shift Patterns may change depending on operational requirements and are covered by contractual arrangements

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