Head of Facilities Management

We are seeking a motivated and experienced individual to lead and manage the Facilities Management (FM) services across our Trust. As the Facilities Lead, you will provide strategic leadership, ensuring high-quality, cost-effective, and compliant services across the estate, covering Soft FM (Catering, Cleaning), Hard FM, Security, Portering, Waste Management, and more. Your responsibilities will include managing contracts, performance, and operational areas, while ensuring compliance with NHS standards. You will work closely with your team to set objectives, drive improvements, and contribute to the Trust\’s strategic goals, focusing on efficiency, sustainability, and cost control. You will need proven experience in Facilities Management, strong leadership skills, and the ability to manage complex contracts and budgets. Your expertise in team management, continuous improvement, and stakeholder engagement will be essential. Main duties of the job In this role, the FM Lead will manage services such as catering, cleaning, security, waste management and portering, ensuring efficient and compliant operations across the Trust\’s estate. Based at Springfield, you will travel between multiple sites. You\’ll lead a team, set objectives, and drive continuous improvement to meet high-quality standards and NHS regulations. Managing both in-house and outsourced contracts, you\’ll monitor performance, control budgets, and maintain a customer-focused approach to prioritize staff and patient needs. You\’ll play a key role in enhancing service delivery, reducing costs, and supporting sustainability initiatives. Additionally, you\’ll ensure adherence to health and safety standards, oversee risk assessments, and manage incident reporting. Collaborating with stakeholders, you\’ll make informed decisions to improve operational efficiency and service quality. Customer focus will be integral, ensuring all services meet staff and patient needs. You\’ll proactively identify improvements, ensuring your team delivers high-quality, patient-centered services. To succeed, you will need strong leadership, excellent communication skills, and experience managing facilities services, contracts, and budgets. A customer-focused, results-driven mindset is essential, along with a passion for improving service quality in healthcare. This is an ideal opportunity for someone who thrives in a dynamic environment and is committed to delivering exceptional services. About us We are Proud to Belong at South West London and St George\’s Mental Health NHS Trust. We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as \’good\’ – we aspire to be \’outstanding\’. This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027. We are inclusive and diverse and strive to be actively anti-racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do. We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive. Come and join our inclusive teams and help our patients on their recovery journey. Job description Job responsibilities Be responsible for all aspects of operational staff, to deliver service priorities, including the structure, selection, recruitment, career development, training safety and welfare, sickness, and absence following disciplinary procedures if required. Making decisions on serious disciplinary cases or grievances and making informed decisions for outcome. Agree and set objectives and targets for relevant staff, ensuring priority is given to their achievement, and be directly responsible for coordinating performance monitoring, effective staff supervision, and appraisals throughout the directorate. Support staff development through the development of the directorate training plan, and ensure that training plans are in place for directorate staff. Supporting the overall financial performance of the FM service by looking at ways to measure and improve performance, quality standards and reduce costs and contribute to the Trust cost improvement plan. Provide expert advice on estates/contractual matters, formulation of estates development options and assist in preparing relevant Capital bids for equipment, plant replacement, and backlog works in line with the strategic needs of the Trust/Directorate. Be responsible for assessing the efficiency and developing strategies for the continuous development of all services within the remit of the role, monitor and report on the strategies periodically, and present benchmarking and performance data of all services. To provide business support to the Associate Director of Capital & Estates Management across all FM services and act as deputy when required. Prepare and agree on annual budgets and ensure value for money for all expenditures is achieved. Assume responsibility for delegated elements of the directorate budget, Hard FM, Soft FM, and Security, and participate in monthly budget reviews. Responsible for ensuring all relevant policies and procedures are up to date and in line with national and NHS statutory and mandatory guidance, and issued to the relevant internal and external stakeholders, as appropriate. Person Specification Training & Qualifications Essential Educated to Master\’s degree level or equivalent experience in FM across all disciplines, including responsibility for in-house teams and contractors, monitoring services, producing KPIs, and compliance. Evidence of Continual Professional Development Qualified full member of a professional building/FM-related discipline e.g RICS, RIBA, CIBSE, IHEEM, ICE, and IWFM Health & Safety qualification Desirable A project management qualification Evidence of strategic planning experience A masters/degree in mechanical and electrical engineering Experience Essential Substantial experience in successful management of an estates and facilities function, ideally in a Mental Health setting. Experience with schemes and initiatives to reduce waste and carbon emissions. A proven track record of delivery of customer-focused estates and facilities services Thorough experience in working with and understanding relevant health and safety legislation Knowledge of building, working with and reporting from CAFM-based systems Demonstrable experience working at a senior level within a large complex organisation Experience in managing change and continuous improvement Experience in directly managing significant resources, including budgets and staff Desirable Experience in contract management Experience working in a mental health setting. Experience working in a complex, multi-professional organisational environment Knowledge & Skills Essential A broad knowledge of the statutory and regulatory requirements related to estates and facilities Working knowledge of a range of building services-related equipment including refrigeration, HVAC, gas boilers and systems, automatic control systems, and electrical installations Understanding of methods of quality development and quality monitoring Working knowledge of facilities-related services such as cleaning, catering, security, waste, portering Working knowledge of property and commercial-related issues such as leases, licences, service charges, and business rates Knowledge of Facilities and Estates management Understanding of Clinical Governance and the principles underlying the provision of evidence-based care Desirable Knowledge of methods of risk management Employer details Employer name South West London and St Georges Mental Health NHS Trust Address Springfield University Hospital 15 Springfield Drive London SW17 0YF Any attachments will be accessible after you click to apply. 294-CORP-6913430-JB #J-18808-Ljbffr