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- Tasks: Support the ward team with clerical duties and engage with patients during activities.
- Company: Join a values-driven NHS Trust committed to mental health innovation.
- Benefits: Flexible working, career development, and a welcoming environment.
- Why this job: Make a real difference in mental health care while developing your skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Be part of a diverse team transforming mental health services.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a dynamic and dedicated individual for the pivotal role as Ward Clerk at our values-driven Trust. This is a unique opportunity for someone to help shape the future of mental health services while developing a career in a supportive and innovative environment that is committed to inclusion, equity and being actively anti‑racist.
This is an exciting opportunity to be part of an innovative Short Stay mixed gender Psychiatric Ward operating on a maximum 28‑day admission framework. The model integrates evidence‑based approaches including robust gatekeeping processes, intensive multidisciplinary team (MDT) working, the Red to Green discharge facilitation approach, and strong integration with Home Treatment Teams (HTT) for both admission prevention and early supported discharge.
We are keen to welcome both non‑clinical staff and clinicians, both with experience and those who are new to mental health. You will need to demonstrate you are forward thinking with a proactive nature and excellent communication and relational skills. Championing patient‑centred care and collaboration with carers and families is critical to success in securing a position within the team.
The ward clerk will be a key member of the multidisciplinary team and will be responsible for the day‑to‑day clerical support to individual team members. The post holder will assist in the maintenance of an office management system, which provides effective communication to team members and others as appropriate, and you will be encouraged to engage with the patients and getting involved with meal times and other activities on the ward.
The post holder will often be the first point of contact for members of the general public and referrers who wish to make enquiries. It is an essential requirement of the post that the post holder courteously provides information and deals with enquiries.
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust. We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill‑health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’. This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
- To be responsible for the preparation of ward rounds, to arrange and confirm patients meeting dates, type up and circulate outcomes.
- To ensure that all correspondence and documents are accurately and efficiently typed and dispatched, according to priority.
- To answer telephone calls from patients, relatives, health professionals and other bodies sensitively and politely, ensuring all messages are passed to the appropriate person in a timely and effective manner.
- To greet patients, relatives and visitors with patience and sensitivity, assisting them as appropriate.
- To sort incoming mail, date stamp and distribute as appropriate.
- To take notes at community and staff meetings, type up and circulate.
- To contribute to the development and maintenance of administrative procedures.
Ward Based Duties:
- To arrange appointments for patients to attend x‑ray, physiotherapy and other hospital departments as necessary.
- To arrange transport, as necessary, for patients in consultation with nursing staff.
- To collect and deliver mail to and from the main administration office daily.
- To refer all memos, letters, pathology and x‑ray reports plus photocopies of section papers to nursing staff.
- To be responsible for monitoring stock levels and ordering hardware, linen, crockery, as well as stationery and line supplies.
- To receive and check goods delivered to ward.
- To report to the Estates Department for maintenance items and log accordingly and follow‑up on outstanding actions.
Ward Clerk (Maple Ward) | South West London and St George\'s Mental Health NHS Trust employer: South West London and St Georges Mental Health Trust
Contact Detail:
South West London and St Georges Mental Health Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk (Maple Ward) | South West London and St George\'s Mental Health NHS Trust
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the ward and the people who work there. This shows you’re genuinely interested and helps you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a Ward Clerk and be ready to share examples from your past experiences.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Ward Clerk (Maple Ward) | South West London and St George\'s Mental Health NHS Trust
Some tips for your application 🫡
Show Your Passion for Mental Health: When writing your application, let your enthusiasm for mental health shine through. We want to see that you genuinely care about making a difference in people's lives and are excited about the role of Ward Clerk.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the specific responsibilities of the Ward Clerk position. We love seeing candidates who take the time to connect their background to our values and mission.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly understand why you're a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly and allows you to keep track of your application status easily. We can’t wait to hear from you!
How to prepare for a job interview at South West London and St Georges Mental Health Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Ward Clerk. Familiarise yourself with the key tasks mentioned in the job description, such as managing correspondence and supporting the multidisciplinary team. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Ward Clerk, excellent communication is crucial. Prepare examples of how you've effectively communicated with patients, families, or colleagues in the past. Be ready to discuss how you would handle sensitive situations, as this will show your ability to engage with diverse individuals compassionately.
✨Emphasise Teamwork and Collaboration
Highlight your experience working in a team environment, especially in healthcare settings. Discuss how you can contribute to the multidisciplinary team and support patient-centred care. Mention any specific instances where you collaborated successfully with others to achieve a common goal.
✨Prepare Questions About the Trust's Values
Research South West London and St George's Mental Health NHS Trust and its commitment to inclusion and anti-racism. Prepare thoughtful questions that reflect your interest in their values and how you can align with them. This shows you're not just looking for a job, but are genuinely interested in being part of their mission.
