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- Tasks: Provide essential admin support to the Sutton Integrated Recovery Hub and manage referrals efficiently.
- Company: Join South West London and St George's Mental Health NHS Trust, a leader in mental health care.
- Benefits: Flexible working, career development, and a welcoming environment for all backgrounds.
- Why this job: Make a real difference in mental health care while developing your skills in a supportive team.
- Qualifications: Previous admin experience, strong communication skills, and ability to work independently.
- Other info: Be part of a transformative journey in mental health with exciting new facilities and developments.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking an experienced Administrator to provide Secretarial/admin support to the Sutton Integrated Recovery Hub. You will need to have previous secretarial/administrative experience with excellent verbal and written communication skills and proven organisational and prioritisation skills. The role requires you to work under your own initiative amongst a team of administrators working across community teams. You will also be required to provide cross cover on reception and other teams when required. RIO experience would be advantageous.
This essential role provides crucial support to the teams in receiving and opening referrals, following up with GP’s and third parties for additional information together with using computerised information systems, collating statistics and returns as required by the Trust and local authorities, word‑processing, developing and maintaining filing systems, ensuring referrals to the teams are processed efficiently, arranging outpatient clinics, ordering and purchasing stationery and office supplies, managing telephone calls and liaising with patients, relatives/carers and other professionals.
Key Responsibilities:
- To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date.
- The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members.
- To address and alert teams to errors and problems as they arise.
- To support team members in being able to access basic information held on My Dashboards and Pulse.
- To ensure that all service users, patients and visitors are received in a courteous and efficient manner.
- To be responsible for ensuring referrals to the teams are processed efficiently, responding to urgent referrals when necessary and making sure they are passed on to the duty team.
- To facilitate effective communication within the team by providing team members with messages and information.
- To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner.
- To support the administration of multi‑agency meetings, panels, Safeguarding Meetings and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate.
- Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager.
- Co‑ordinate all the support services provided to the team including domestic, catering, security, estates and to be the contact for maintenance issues.
- To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems.
- To have the need for confidentiality of service users and professional information.
- Photocopy/fax/scan/email as requested by other members of the team.
- Provide admin support to the senior management team – invoicing, Travel (order/collection) and any other senior admin functions of a complex and sensitive nature.
- To implement Trust and team policies/procedures and propose changes to practices if necessary.
Team Administrator | South West London and St George\'s Mental Health NHS Trust in Wallington employer: South West London and St Georges Mental Health Trust
Contact Detail:
South West London and St Georges Mental Health Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Administrator | South West London and St George\'s Mental Health NHS Trust in Wallington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at South West London and St George's Mental Health NHS Trust on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles. Think about how your previous experience aligns with their needs, especially around communication and organisation. We want to show them we’re the perfect fit!
✨Tip Number 3
Don’t forget to ask questions during the interview! It shows our interest and helps us understand if the role is right for us. Ask about team dynamics, challenges they face, or how they measure success in the role.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and reiterate our enthusiasm for the role. Plus, it keeps us fresh in their minds as they make their decision!
We think you need these skills to ace Team Administrator | South West London and St George\'s Mental Health NHS Trust in Wallington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your secretarial and administrative experience. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you want to work with us at South West London and St George's Mental Health NHS Trust and how your skills align with our mission.
Show Off Your Communication Skills: Since excellent verbal and written communication is key, make sure your application is clear, concise, and free of errors. This will demonstrate your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team!
How to prepare for a job interview at South West London and St Georges Mental Health Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Team Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing referrals and supporting team communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this position, prepare examples from your past experiences where you've effectively communicated with colleagues, patients, or external parties. Practising how to articulate these examples can help you feel more confident during the interview.
✨Demonstrate Organisational Prowess
The role requires strong organisational and prioritisation skills. Be ready to discuss specific strategies you've used to manage multiple tasks or projects simultaneously. You might even want to bring a simple example of a filing system or a time management tool you've successfully implemented in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle difficult situations, like dealing with distressed patients or urgent referrals. Think about past experiences where you've navigated similar challenges and be prepared to explain your thought process and actions clearly.
