At a Glance
- Tasks: Lead a dedicated team supporting young people in crisis and promoting mental health.
- Company: Join South West London and St George's Mental Health NHS Trust, a leader in mental health care.
- Benefits: Enjoy flexible working, career development, and a supportive environment.
- Other info: Work in a dynamic setting with opportunities for professional growth.
- Why this job: Make a real difference in the lives of young people and their families.
- Qualifications: Experience in mental health services and strong teamwork skills required.
The predicted salary is between 37338 - 44962 € per year.
We are looking to recruit an experienced Service Manager for our Adolescent Outreach Team (AOT), established over twenty years ago. The team is composed of a multidisciplinary group with high staff retention and works to support young people, their families, and community services to keep young people at home and reduce hospital admissions.
Key Responsibilities
- The Service Manager is responsible for the overall management of the Adolescent Outreach Team and will focus on effective clinical leadership, promoting a culture of high performance and clinical excellence.
- Manage the provision and delivery of crisis interventions and intensive home support as an alternative to admission, including the management of the team rota.
- Assume responsibility for own workload of CYP at high risk of self-harm, suicidality and mental health crisis.
- Work independently, adhering to professional guidelines and Trust policies, taking full responsibility for own work.
- Formulate, review and implement mental healthcare, crisis management and safety plans specific to each CYP and family, based on complex factors and safeguarding issues.
- Consult with other professionals, refer safeguarding concerns and coordinate with safeguarding teams as required.
- Deliver support and equip team staff with evidence‑based psychological treatments, monitoring outcomes and adapting interventions.
- Assess and monitor risk, drawing up appropriate risk management and safety plans in partnership with team members and other services.
- Communicate complex, sensitive and potentially distressing information with CYP, parents, carers and colleagues in a skilful, tactful and culturally sensitive manner.
- Maintain the highest standards of clinical record keeping and report writing, including electronic data entry and recording.
- Ensure that services are acceptable, accessible and culturally responsive to the diverse communities in the catchment area.
- Act as clinical lead, providing clinical decision‑making for a range of high‑risk and complex cases and coordinating safe transitions to relevant services.
- In conjunction with the Head of Nursing & Quality for CAMHS and Specialist Services, develop and implement standards across the Trust, strengthening professional clinical leadership at team level.
Candidate Profile
We are seeking a candidate who has a good understanding of the national perspective for Children and Young People and related areas of health, ensuring the team is aware of broader implications. The ideal candidate must be highly committed to teamwork, capable of building strong working relationships with local inpatient services, community CAMHS, and emergency care teams.
Benefits
We offer flexible working, career development and a variety of benefits to support a positive, welcoming environment for our staff.
Location
The post will be based at Springfield Hospital.
Application Notes
Unless expressly stated in the job advert this role is not subject to sponsorship, but all offers of employment are subject to evidence of the right to work in the UK.
Closing Date
This advert closes on Thursday 16 Apr 2026.
Service Manager (Adolescent Outreach Team) employer: South West London and St Georges Mental Health Trust
At South West London and St George's Mental Health NHS Trust, we pride ourselves on being an exceptional employer dedicated to the well-being of our staff and the communities we serve. Our Service Manager role within the Adolescent Outreach Team offers a supportive work culture that values teamwork, professional development, and flexible working arrangements, ensuring that you can thrive both personally and professionally. With a strong focus on clinical excellence and a commitment to diversity, you'll have the opportunity to make a meaningful impact in the lives of young people while enjoying a rewarding career in a welcoming environment at Springfield Hospital.
Contact Detail:
South West London and St Georges Mental Health Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager (Adolescent Outreach Team)
✨Tip Number 1
Network like a pro! Reach out to people in the mental health field, especially those connected to the South West London and St George's Mental Health NHS Trust. A friendly chat can open doors and give you insights that might just land you that Service Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to crisis management and team leadership. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for supporting young people! During interviews, share specific examples of how you've made a difference in similar roles. This will demonstrate your commitment to the values of the Adolescent Outreach Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do.
We think you need these skills to ace Service Manager (Adolescent Outreach Team)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing teams and working with young people. We want to see how your skills align with the role of Service Manager for our Adolescent Outreach Team.
Showcase Your Leadership Skills:As a Service Manager, you'll need to demonstrate effective clinical leadership. Use your application to share examples of how you've led teams or projects in the past, especially in high-pressure situations.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at South West London and St Georges Mental Health Trust
✨Know Your Stuff
Make sure you brush up on the latest trends and policies in mental health, especially those affecting children and young people. Familiarise yourself with the specific challenges faced by the Adolescent Outreach Team and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate effective clinical leadership. Prepare examples of how you've led teams in the past, particularly in high-pressure situations. Think about times when you've promoted a culture of excellence and how you can bring that to the role.
✨Communicate with Empathy
Given the sensitive nature of the role, practice communicating complex information in a clear and compassionate way. You might be asked to role-play scenarios during the interview, so think about how you would approach difficult conversations with young people and their families.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to crisis management and safeguarding. Prepare by thinking through your decision-making process in past experiences and how you would handle similar situations in this role. This will show your ability to think critically under pressure.
