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- Tasks: Deliver top-notch customer service and support online safety initiatives.
- Company: Join the South West Grid for Learning Trust, a leader in online safety.
- Benefits: Flexible part-time hours, skill development, and a supportive team environment.
- Other info: Opportunity for growth and collaboration in a dynamic setting.
- Why this job: Make a difference by helping customers navigate online safety with confidence.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 12 - 15 £ per hour.
Key Purpose To provide outstanding customer service for the South West Grid for Learning Trust; the Customer Service Coordinator position will focus mainly on the Customer Service areas below. Opportunities may exist for growing into other areas as well.
Responsibilities
- Provide excellent quality, accurate and effective communications to online safety customers.
- Friendly and excellent customer service skills, as well as a real desire to support our customers are essential.
- The primary focus of the role will be to support the Assisted Monitoring Service project which includes elements of safeguarding and the use of safeguarding monitoring systems.
- Monitor and respond to online safety customers across a range of products and services.
- Monitor a number of mailboxes daily to resolve queries, as well as support customers with SWGfL products and services.
- Deal with telephone calls and emails to and from customers, suppliers, colleagues, Senior Managers and other stakeholders regarding technical, commercial, contractual, service delivery, product, financial/invoicing and awareness matters.
- Ensure that accurate information is maintained using Microsoft Office and CRM.
- Own engagement with the customer, ensuring all actions are completed, issues and concerns are followed up and that the customer experience is excellent.
- Support product and service initiatives designed to enhance the customer experience, through a variety of means including account management and creation, product functionality guidance, user surveys, online or telephone sessions.
- Experience in using CRM is desirable.
Additional Support
- Liaise with identified individuals to update status, chase outcomes, resolve issues etc.
- Collaborate with all relevant colleagues to further develop and identify customer engagement/business development opportunities.
General
- Ensure that accurate information is available to customers and other stakeholders.
- Manage records systems, information and documentation.
- Communicate and collaborate with other internal and external colleagues, teams and suppliers.
- Undertake general administrative services and duties.
- Conduct all the above duties in line with relevant legislation, standards and guidelines.
- Undertake such other duties or responsibilities commensurate with the nature of the post.
- Manage personal self-development, identifying development opportunities which are consistent with the nature of the position and the aims and values of SWGfL.
- Conduct all the above duties in accordance with SWGfL equal opportunities and other agreed policies and procedures.
- Conduct all the above duties in a safe and careful manner, and pay due regard to current Employment and Health and Safety legislation, and the SWGfL Health and Safety policies.
Customer Service Coordinator (Part Time) in Topsham employer: South West Grid For Learning Trust Ltd
Contact Detail:
South West Grid For Learning Trust Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Part Time) in Topsham
✨Tip Number 1
Get to know the company! Research the South West Grid for Learning Trust and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent support, think of scenarios where you can demonstrate your friendly and effective communication style. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview process. Plus, it shows initiative and interest!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more information about the role and the company culture that can help you stand out during interviews.
We think you need these skills to ace Customer Service Coordinator (Part Time) in Topsham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to support customers in the past, so share specific examples that demonstrate your friendly and effective communication skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention how your skills align with the responsibilities listed in the job description, especially around online safety and customer engagement.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to follow the application process step-by-step. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at South West Grid For Learning Trust Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences where you provided outstanding support, especially in challenging situations. Think about specific examples that highlight your friendly approach and problem-solving skills.
✨Familiarise Yourself with SWGfL Products
Take some time to research the South West Grid for Learning Trust and its products. Understanding their services will not only show your interest but also help you answer questions more effectively. Prepare to discuss how you can enhance the customer experience with these products.
✨Demonstrate Your Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might be asked to role-play a customer interaction, so think about how you would handle various scenarios, ensuring you maintain a friendly and professional tone.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to talk about how you work with others. Share examples of how you've successfully liaised with colleagues or stakeholders in the past. Highlight your ability to follow up on issues and ensure a seamless customer experience.