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For Companies At a Glance
- Tasks: Deliver top-notch customer service and support online safety initiatives.
- Company: Join the South West Grid for Learning Trust, a leader in online safety.
- Benefits: Flexible part-time hours, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with potential to expand into various areas of the organisation.
- Why this job: Make a difference by helping customers navigate online safety with care and expertise.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 12 - 15 £ per hour.
Key Purpose
To provide outstanding customer service for the South West Grid for Learning Trust; the Customer Service Coordinator position will focus mainly on the Customer Service areas below. Opportunities may exist for growing into other areas as well.
Responsibilities
- Provide excellent quality, accurate and effective communications to online safety customers.
- Friendly and excellent customer service skills, as well as a real desire to support our customers are essential.
- The primary focus of the role will be to support the Assisted Monitoring Service project which includes elements of safeguarding and the use of safeguarding monitoring systems.
- Monitor and respond to online safety customers across a range of products and services.
- Monitor a number of mailboxes daily to resolve queries, as well as support customers with SWGfL products and services.
- Deal with telephone calls and emails to and from customers, suppliers, colleagues, Senior Managers and other stakeholders regarding technical, commercial, contractual, service delivery, product, financial/invoicing and awareness matters.
- Ensure that accurate information is maintained using Microsoft Office and CRM.
- Own engagement with the customer, ensuring all actions are completed, issues and concerns are followed up and that the customer experience is excellent.
- Support product and service initiatives designed to enhance the customer experience, through a variety of means including account management and creation, product functionality guidance, user surveys, online or telephone sessions.
- Experience in using CRM is desirable.
Additional Support
- Liaise with identified individuals to update status, chase outcomes, resolve issues etc.
- Collaborate with all relevant colleagues to further develop and identify customer engagement/business development opportunities.
General
- Ensure that accurate information is available to customers and other stakeholders.
- Manage records systems, information and documentation.
- Communicate and collaborate with other internal and external colleagues, teams and suppliers.
- Undertake general administrative services and duties.
- Conduct all the above duties in line with relevant legislation, standards and guidelines.
- Undertake such other duties or responsibilities commensurate with the nature of the post.
- Manage personal self-development, identifying development opportunities which are consistent with the nature of the position and the aims and values of SWGfL.
- Conduct all the above duties in accordance with SWGfL equal opportunities and other agreed policies and procedures.
- Conduct all the above duties in a safe and careful manner, and pay due regard to current Employment and Health and Safety legislation, and the SWGfL Health and Safety policies.
Customer Service Coordinator (Part Time) in Devon employer: South West Grid For Learning Trust Ltd
Contact Detail:
South West Grid For Learning Trust Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Part Time) in Devon
✨Tip Number 1
Get to know the company! Research the South West Grid for Learning Trust and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role focuses on providing excellent customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Service Coordinator role. You never know who might give you a leg up!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s the best way to ensure your application gets noticed!
We think you need these skills to ace Customer Service Coordinator (Part Time) in Devon
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your friendly and effective communication skills in your application. We want to see how you can provide outstanding customer service, so share examples of how you've supported customers in the past!
Be Specific About Your Experience: If you've worked with CRM systems or have experience in online safety, let us know! The more specific you are about your relevant experience, the better we can see how you'd fit into our team.
Tailor Your Application: Take a moment to tailor your application to the role. Use keywords from the job description to show that you understand what we're looking for. This helps us see that you're genuinely interested in the position!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all the necessary documents in one go!
How to prepare for a job interview at South West Grid For Learning Trust Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences where you provided outstanding support, especially in challenging situations. Think about specific examples that highlight your friendly approach and problem-solving skills.
✨Familiarise Yourself with SWGfL Products
Take some time to research the South West Grid for Learning Trust and its products. Understanding their services will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Demonstrate Your Communication Skills
Since the role involves a lot of communication, prepare to showcase your verbal and written skills. Practice explaining complex information clearly and concisely, as you might need to demonstrate how you would handle customer queries over the phone or via email.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you've worked with others in the past. Share examples of how you’ve liaised with colleagues or stakeholders to resolve issues or improve customer experiences, highlighting your ability to work well in a team.