At a Glance
- Tasks: Lead a team to deliver high-quality support for vulnerable adults at risk of homelessness.
- Company: Join a not-for-profit organisation dedicated to transforming lives and empowering communities.
- Benefits: Enjoy 25 days annual leave, pension contributions, and access to mental health support.
- Other info: Dynamic work environment with opportunities for training and career progression.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Passion for supporting vulnerable individuals and experience in team management.
The predicted salary is between 31700 - 31700 £ per year.
Location: Based within a non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access; however, we are unable to guarantee this at some of the other locations where the role is based such as homes and community-based locations.
Salary: £31,700
Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out of hours on-call rota for managers.
About the Role: This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role, you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. This is a floating support service based in the heart of Wembley, near the Civic Centre. With a team who are dedicated to supporting our participants within their homes, communities, and in outreach-based support.
Key Responsibilities Include:
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle.
- Support the Service Manager in leading the day-to-day operational delivery of the service.
- Risk Management ownership, ensuring processes and policies are followed.
- Financial Management, including petty cash and budget management.
- Contract management and Internal auditing, admin, and general other duties as required.
About You: We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma-informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Understanding of homelessness and complex needs of people from different backgrounds.
- Ability to provide high quality support and line management to staff.
- Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day-to-day running of the service.
- Ability to motivate and empower a team to achieve KPI's.
- Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries.
- Willingness and ability to work flexibly to meet service needs.
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.
What we Offer:
- 25 days (Full time equivalent) annual leave, increasing with the length of service.
- Employer Pension Contribution.
- Eligibility to register with Blue Light Discount Card.
- Access to discounted tickets for music events, shows, sports and more.
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work.
- Training and Development, including access to courses, upskilling, and progression plans.
- Employee Assistance Programme, including counselling.
- Life Assurance Scheme.
- Cycle-to-work scheme.
- Annual Staff Awards.
- EDI Ambassador programme.
About Social Interest Group (SIG): SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Additional Information: Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check; some roles may require further vetting. Unfortunately, we are unable to provide sponsorship; please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Deputy Service Manager in Wembley employer: South West Community Chaplaincy
South West Community Chaplaincy is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and growth. As a Housekeeping Assistant at Galanos House, you will enjoy flexible hours, generous holiday allowances, and a fulfilling role that directly contributes to the quality of life for residents in Southam, Warwickshire.
Contact Details:
South West Community Chaplaincy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Service Manager in Wembley
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by South West Community Chaplaincy.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like South West Community Chaplaincy.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at South West Community Chaplaincy.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at South West Community Chaplaincy. Apply directly through us to stand out!
We think you need these skills to ace Deputy Service Manager in Wembley
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of South West Community Chaplaincy. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Deputy Service Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at South West Community Chaplaincy
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of South West Community Chaplaincy. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
