At a Glance
- Tasks: Support charities by managing social media operations, reporting, and quality assurance.
- Company: Join Social AF, a leading social media moderation agency for charities.
- Benefits: Gain valuable experience, develop skills, and enjoy opportunities for career progression.
- Other info: Dynamic role with potential for growth in account management and service development.
- Why this job: Make a real difference by helping charities create safe and engaging online communities.
- Qualifications: Organised, proactive, with strong communication skills and a passion for charity work.
The predicted salary is between 30000 - 40000 £ per year.
Join our growing team in a varied role supporting reporting, onboarding, quality assurance and service development, helping us deliver an exceptional experience to the UK's leading charities.
At Social AF, we’re proud to be one of the UK’s leading social media moderation agencies for the third sector. Working with some of the biggest household names, we support regional, national and international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters. From community management to supporter experience, we’ve helped our charity partners raise over £40 million. As our reputation and client base continue to grow, we’re seeking a Social Media Operations Officer to support the day-to-day delivery and ongoing development of our Social Media Moderation service.
This role will play a vital part in ensuring our charity partners receive a high-quality, insight-led service while providing additional support to our team of moderators and Team Leaders. The successful candidate will work closely with the Social Media Moderation Manager and wider leadership team to support operational delivery, reporting, onboarding, quality assurance, and administrative processes across our portfolio of charity accounts.
The role would suit an organised, proactive individual with strong attention to detail, excellent written communication skills, and a genuine passion for supporting charities and online communities.
Key Responsibilities- Reporting and insights
- Produce weekly, fortnightly, monthly, and campaign reports for charity partners.
- Collect and analyse moderation data across accounts, including response rates, hidden content, escalations and key themes.
- Gather standout comments, community feedback and examples of positive engagement for inclusion within reports.
- Support the development of benchmarking documents and trend analysis across accounts.
- Prepare meeting notes and action logs following account meetings.
- Moderator support
- Assist with onboarding new moderators, including arranging inductions and sharing key documentation.
- Support the creation and maintenance of moderator handbooks and guidance documents.
- Identify recurring learning themes and help coordinate quality assurance and development activity.
- Work alongside Team Leaders to ensure they - and moderators - have the information and resources needed to deliver excellent moderation.
- Account administration
- Support the onboarding of new charity partners, including helping to create and maintain moderation packs.
- Keep account guidance documents, FAQs, escalation processes, and key contact information up to date.
- Assist with meeting preparation, minute-taking and action tracking.
- Ownership of rota administration and maintain awareness of moderator availability.
- Coordinate internal documentation and process improvements.
- Service development
- Contribute ideas to improve the efficiency and effectiveness of the Social Media Moderation service.
- Support the creation of internal resources, templates and standard operating procedures.
- Assist with projects aimed at enhancing moderator wellbeing, training, and development.
- Shadow account management activities with opportunities for future progression within the agency.
The role offers opportunities to develop skills in account management, client relationships, moderation strategy, reporting, training and service development, with the potential to take ownership of selected charity accounts in the future. As a growing agency, new opportunities and responsibilities naturally emerge, offering scope for progression for those who are proactive, demonstrate initiative and consistently deliver excellent work.
Contact Details:
South West Community Chaplaincy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Social Media Operations Officer
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by South West Community Chaplaincy.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like South West Community Chaplaincy.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at South West Community Chaplaincy.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at South West Community Chaplaincy. Apply directly through us to stand out!
We think you need these skills to ace Social Media Operations Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of South West Community Chaplaincy. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Social Media Operations Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at South West Community Chaplaincy
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of South West Community Chaplaincy. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
