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- Tasks: Design and deliver effective Salesforce solutions while supporting user adoption and data quality.
- Company: Join Trussell, a mission-driven organisation focused on knowledge transformation.
- Benefits: Gain valuable experience in a supportive environment with opportunities for professional growth.
- Other info: Be part of a dynamic team driving positive change in the community.
- Why this job: Make a real impact by enhancing decision-making and collaboration across teams.
- Qualifications: Experience in Salesforce administration and strong analytical skills are essential.
The predicted salary is between 35000 - 45000 ÂŁ per year.
The Salesforce Administrator delivers high‑quality configuration, development and support of the organisation’s Salesforce platform to ensure it effectively enables Trussell’s strategic and operational goals. The role designs and maintains CRM solutions, manages enhancements and supports users to adopt efficient, data‑led ways of working. By ensuring a stable, well‑governed and continuously improving Salesforce environment, the role strengthens organisational effectiveness and enhances decision‑making across teams. This role is part of Trussell’s Knowledge Transformation (KT) Programme.
The Knowledge Transformation programme is an enabling programme at the heart of Trussell’s strategy, focused on gathering, curating and sharing our collective knowledge so that it can be used effectively to drive our mission. It brings together our systems, data, insight, and ways of working to ensure that the right information is available to the right people at the right time. By strengthening our technology, improving data quality and access, and building confidence across teams and food banks to use insights effectively, KT enables more informed decision‑making, stronger collaboration, and greater impact across all our programmes.
Key Responsibilities
- Design and delivery effective Salesforce solutions by analysing user needs and translating them into Salesforce requirements and configurations to deliver reliable, user‑centred solutions to improve workflows and system performance.
- Work with the internal and external stakeholders to manage multiple CRM change projects, co‑ordinating requirements, testing and deployment to ensure timely, high‑quality delivery.
- Work with external suppliers and internal teams to troubleshoot issues, deliver enhancements and oversee changes, ensuring solutions follow best practice and meet organisation needs.
- Enable and support user adoption of Salesforce by providing user support training and documentation to strengthen system understanding and ensure consistent, confident use of Salesforce across Trussell.
- Monitor data quality and proactively resolve issues, guiding teams to maintain accurate, consistent data that strengthens reporting and decision‑making.
- Continuously improve the Salesforce platform and ways of working by staying informed of Salesforce developments, identifying opportunities for improvement and contributing to the ongoing enhancement of CRM processes and functionality.
Person Specification
- Core Knowledge: Salesforce platform administration principles, including configuration, data management and security; Salesforce Nonprofit Success Pack (NPSP) or Non‑profit Cloud structure, objects and functionality; CRM design principles, including process mapping, user experience and data governance; Understanding of data quality, data protection and good information management practice; Experience with third‑party products such as Demand Tools, Click Deploy, Form Assembly, Own Backup, Apsona.
- Essential Skills: Stakeholder management and the ability to influence and guide others to adopt best practice; Ability to effectively communicate complex technical content to non‑technical audiences; Strong analytical and problem‑solving skills, with the ability to interpret requirements and translate them into technical; Effective planning, organisation and prioritisation skills to deliver multiple tasks and projects in a multi‑stakeholder environment; Collaboration and teamwork with the ability to work across different internal and external teams and functions; Ability to manage testing, documentation and change processes in a structured and consistent manner.
Key Experience
- Experience delivering Salesforce configuration and administration in a professional setting.
- Experience managing CRM‑related projects or workstreams.
- Experience working with complex CRM datasets including imports, updates and data quality activities.
- Experience collaborating with technical vendors or consultants to deliver enhancements or troubleshoot issues.
Special Requirements
- Salesforce Certified Administrator/NPSP Certified.
Salesforce Administrator employer: South West Community Chaplaincy
Contact Detail:
South West Community Chaplaincy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Get to know the company inside out! Research Trussell’s mission and values, and think about how your skills as a Salesforce Administrator can help them achieve their goals. This will not only boost your confidence but also show them you’re genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, join relevant groups, and engage in conversations about Salesforce and CRM solutions. This can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common Salesforce scenarios. Think about how you would handle user adoption challenges or improve data quality. Being ready with real-life examples will make you stand out as a problem-solver.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Salesforce Administrator role. We want to see how you can contribute to our mission, so don’t hold back on showcasing relevant projects or achievements!
Showcase Your Salesforce Knowledge: Since this role is all about Salesforce, be sure to demonstrate your understanding of the platform. Mention any certifications, specific projects, or experiences that showcase your expertise in Salesforce administration and configuration.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your experiences and how they relate to the responsibilities outlined in the job description. We appreciate clarity as much as we do creativity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at South West Community Chaplaincy
✨Know Your Salesforce Inside Out
Make sure you’re well-versed in Salesforce platform administration principles, especially configuration and data management. Brush up on the Nonprofit Success Pack (NPSP) and be ready to discuss how you've used it in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in Salesforce. Think about specific challenges you've faced, how you approached them, and the outcomes. This will demonstrate your analytical skills and ability to translate requirements into effective solutions.
✨Communicate Like a Pro
Practice explaining technical concepts in simple terms. You might need to communicate with non-technical stakeholders, so being able to break down complex ideas will show that you can bridge the gap between tech and user needs.
✨Highlight Your Collaborative Spirit
Be ready to discuss your experience working with various teams and stakeholders. Share examples of how you’ve managed CRM projects or collaborated with vendors, as this role requires strong teamwork and stakeholder management skills.