At a Glance
- Tasks: Support unpaid carers by providing advice and guidance through a confidential helpline.
- Company: Gaddum, a local support organisation in Greater Manchester.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Join a supportive team dedicated to improving carers' experiences.
- Why this job: Make a real difference in the lives of unpaid carers in your community.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24900 - 24900 £ per year.
Responsible to: Carers Manchester Contact Point Co-ordinator
Accountable to: Assistant Head of Operations
Reporting to: Carers Manchester Contact Point Co-ordinator
Salary: £24,900 per annum
Hours: 35 Hours
Location: Hybrid working from home/ Greenfish, Oldham Street, Manchester. Dependant on the service requirements.
Context: Gaddum is a local support organisation based in Greater Manchester. Gaddum's experience in providing support to carers informs the tailored approach of the Carers Manchester Contact Point.
Job Purpose: Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role. The service delivers a free confidential helpline for carers Monday to Friday. Helpline opening times are subject to change, based on the needs and requirements of carers using the service.
Key responsibilities
- Advice giving: Answer telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.
- Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.
- Inform carers about carers assessments and refer where necessary.
- Inform carers about emergency grants available and refer where necessary.
- Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.
- Follow-up support: Refer unpaid carers to local services to access local and culturally appropriate support in their area.
- Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.
- Signpost carers to relevant services in Manchester suited to their individual need.
- Complete relevant grant applications for carers using the service where needed.
- Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers.
- Research and explore options and implications so that carers can make informed decisions.
- Write and maintain detailed case records for all casework completed.
- Collect required data for statistical monitoring and report preparation.
- Complete the required training to comply with quality assurance processes.
This role is subject to an Enhanced DBS Check. The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder. All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.
Contact Details:
South West Community Chaplaincy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Carers Manchester Contact Point Helpline Worker
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at South West Community Chaplaincy.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from South West Community Chaplaincy!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like South West Community Chaplaincy, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at South West Community Chaplaincy or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Carers Manchester Contact Point Helpline Worker
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to South West Community Chaplaincy:Before hitting send, make sure to tailor your application specifically to South West Community Chaplaincy! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at South West Community Chaplaincy
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
