At a Glance
- Tasks: Manage fundraising databases and lead a data insights team to optimise engagement.
- Company: Join Refugee Action, a charity empowering refugees for over 40 years.
- Benefits: Competitive salary, hybrid working options, and a chance to make a real difference.
- Other info: Encouraging applications from those with lived refugee experience.
- Why this job: Be part of a mission-driven organisation that supports vulnerable communities.
- Qualifications: Experience with fundraising databases and strong data analysis skills required.
The predicted salary is between 31885 - 38971 £ per year.
Salary: £39,152 starting salary (salary range will increase to max £41,771 via the length of service) plus £4,324 Inner London Weighting if based in London per annum.
Contract: Permanent basis full-time 35 hours per week (excluding lunch breaks).
Location: London Office. We will consider a UK-based hybrid working option.
About Refugee Action: We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.
To succeed in the role you will need to demonstrate:
- Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
- Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
- Experience of managing fundraising databases at a senior level, such as Raiser’s Edge or similar, with the ability to complete a broad range of database-related tasks with accuracy and speed.
- Knowledge of confidentiality and data protection, including the General Data Protection Regulation and relevant income processing regulations.
- Experience of setting up and maintaining effective database systems, including managing complex importing and exporting.
- Experience of building fundraising segmentations and data selections to support the delivery of offline mailings and e-communications.
- Advanced MS Excel skills and experience in data cleaning, transformation, analysing and interpreting findings, drawing out actionable insights to optimise engagement and financial results.
- Willingness to develop and apply Power BI skills, with foundational experience of dashboards, visual reporting or data modelling considered an advantage.
- Experience in financial reporting and reconciliation processes.
- Experience leading and managing a data and insights team, coaching individuals to reach their goals and objectives.
- Good communication skills, with the ability to convey complex information about data to an audience without the same level of data skills.
- Ability to record and interpret information accurately, with very good attention to detail.
- Ability to manage multiple priorities concurrently, demonstrating flexibility and commitment to deliver to agreed schedules.
Those with lived experience as a refugee are particularly encouraged to apply.
Closing date: 23:59 on 23 August 2026
Interview date: 1 September 2026 (via Zoom)
Supporter Database Manager in London employer: South West Community Chaplaincy
South West Community Chaplaincy is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and growth. As a Housekeeping Assistant at Galanos House, you will enjoy flexible hours, generous holiday allowances, and a fulfilling role that directly contributes to the quality of life for residents in Southam, Warwickshire.
Contact Details:
South West Community Chaplaincy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Database Manager in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by South West Community Chaplaincy.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like South West Community Chaplaincy.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at South West Community Chaplaincy.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at South West Community Chaplaincy. Apply directly through us to stand out!
We think you need these skills to ace Supporter Database Manager in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of South West Community Chaplaincy. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Database Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at South West Community Chaplaincy
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of South West Community Chaplaincy. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
