At a Glance
- Tasks: Provide compassionate support to individuals affected by mental health issues via phone, email, and text.
- Company: Join SANE, a leading UK mental health charity dedicated to improving lives.
- Benefits: Earn £15.46 per hour, gain valuable experience, and access our Employee Assistance programme.
- Other info: Flexible shifts available; work 2-3 days a week in a nurturing team atmosphere.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with mental health conditions and strong communication skills are essential.
The predicted salary is between 15.46 - 15.46 £ per hour.
SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness.
It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.
We are looking for people interested in providing compassionate support to people affected by mental health problems.
This includes supporting people with severe mental illness, and carers, families and friends.
In this role you will provide confidential emotional support by telephone, email and text.
This role provides valuable practical experience in providing emotional support to vulnerable people.
Working within SANE support services requires a high level of empathy and emotional resilience as well as excellent communication skills.
SANE takes pride in providing a nurturing and supportive environment for both our staff and volunteers.
Applications are particularly welcome from individuals with counselling, psychology or therapy qualifications or any other therapeutic disciplines who are committed to providing compassionate mental health support.
Hours
2-3 days per week which can include weekends, to cover a 7 day service.
Shifts generally run from 12-6pm or 12-8pm (some flexibility is available).
All work is conducted on-site at SANE’s London office.
- Starting Salary
- £15.46 per hour
About you
- You must have experience of working with people with mental health conditions/mental illnesses and families and carers.
- You are personable, highly compassionate, and genuinely interested in supporting people from all walks of life.
- You are a warm and confident communicator.
- You can collaborate with your team and volunteers to ensure delivery of a high-quality service on our Call Back Service.
What can you expect?
- To work within SANE’s framework, including regular check‑ins, debriefs, and caller meetings. To receive training specific to your role.
- To become part of an established and diverse team.
- To gain exposure to a wide range of mental health problems.
- To gain valuable practical experience in providing emotional support to vulnerable people.
- A culture where team members support and learn from each other.
- A warm supportive and encouraging environment.
- Access to our staff Employee Assistance programme.
Requirements
- To undergo an enhanced DBS check.
- Expected start date – late August 2026.
- For all applicants staff – availability of a minimum of 2 days every week.
Please note: This vacancy may close earlier than advertised if a suitable candidate is found as interviews are being conducted on an ongoing basis.
Applicants are encouraged to submit their applications as soon as possible.
Closing date: Friday 24th July at 12pm (midday). Interviews will take place in August, although they may begin earlier depending on number and quality of applications received.
To apply
Please read the full Job Description and Person Specification before completing application.
Applicants must address all areas on the person specification (Downloadable below) and explain motivation for wanting to work for SANE.
Applications submitted without a supporting statement will not be considered.
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Contact Details:
South West Community Chaplaincy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SANE Call Back Officer (Sessional) in London
✨Get Involved in Local Mental Health Initiatives
Join local mental health organisations and initiatives to immerse yourself in the community. Volunteering at workshops or support groups can not only boost your experience but also help you make valuable connections that might lead to part-time roles. It’s all about getting your name out there!
✨Attend Networking Events and Workshops
Keep an eye on workshops and networking events specifically for therapy and counselling professionals. These gatherings are prime opportunities to meet potential employers, hear about job openings, and engage in meaningful conversations with industry peers. Who knows who you might bump into!
✨Showcase Your Skills Online
Create a professional online presence highlighting your counselling approach and experiences. Consider starting a blog or sharing insights on social media about therapy methods. This can attract attention from local companies like South West Community Chaplaincy who are looking for someone like you for their part-time needs.
✨Directly Approach Local Clinics
Don't be shy about reaching out directly to clinics or counselling practices in your area. Many part-time roles are filled without ever being advertised. A friendly email introducing yourself and expressing interest in potential opportunities at South West Community Chaplaincy can sometimes lead to the job you’ve been dreaming of!
We think you need these skills to ace SANE Call Back Officer (Sessional) in London
Some tips for your application 🫡
Show Your Compassionate Side:In the therapy and counselling professions, it's crucial to convey your empathy and understanding in your application. Your CV should highlight any relevant volunteer work or experience in helping roles. Let’s face it, potential employers want to see that you can connect with clients, so showcase those soft skills front and centre!
Include Your Credentials:For a part-time role in therapy or counselling, it’s essential to demonstrate your qualifications. Make sure to include any degrees, certifications, or workshops that are relevant to the position. If you’ve completed specific training in mental health or counselling techniques, don’t skip those; they can set you apart from others.
Craft a Genuine Cover Letter:Your cover letter is the perfect place to express your interest in working part-time and highlight your passion for helping others. Talk about why you’re drawn to South West Community Chaplaincy and how the part-time role fits into your career path. We're looking for a genuine connection, so let your personality shine through!
Availability Matters:Since this is a part-time role, clearly outline your availability in your application. Be honest about the hours you can commit, and consider mentioning if you have any flexibility. This helps South West Community Chaplaincy see how you can fit into their schedule and be a valuable addition to the team!
How to prepare for a job interview at South West Community Chaplaincy
✨Know Your Theoretical Frameworks
It's crucial for us to brush up on the therapy techniques and theoretical frameworks relevant to this field. Be prepared to discuss how you apply them in practice—think about specific case studies from your training that highlight your approach. This not only shows your understanding but also helps you connect with your potential clients at South West Community Chaplaincy.
✨Practice Your Active Listening Skills
Since we're diving into therapy and counselling, active listening is our bread and butter. You might face role-play scenarios during the interview, so make sure to showcase your ability to listen and respond empathetically. Demonstrating this skill can make all the difference in how we're perceived as future therapists.
✨Highlight Your Flexibility With Clients
In a part-time role, we often deal with a diverse client base, so it’s important to showcase our adaptability. Be ready to discuss how you can tailor your therapeutic approach to fit different client needs. Sharing any past experiences—whether from internships or coursework—will provide great insights to South West Community Chaplaincy about your versatility.
✨Prepare Your Questions on Working with Diverse Populations
Part-time roles can sometimes mean working with a variety of clients from different backgrounds. Think of specific questions to ask about how South West Community Chaplaincy supports inclusivity and handles diverse cases. This not only highlights your interest but also shows that you’ve thought ahead about client dynamics and your role within them.
