At a Glance
- Tasks: Coordinate and improve the Lifelong Learning Platform while providing user support.
- Company: Join the Royal College of Anaesthetists, a leading medical professional body.
- Benefits: Enjoy 26 days annual leave, healthcare support, and flexible working options.
- Other info: Embrace a diverse culture with excellent training and development opportunities.
- Why this job: Make a real impact in medical education and enhance user experiences.
- Qualifications: Experience in customer service, strong IT skills, and a degree or equivalent.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
The purpose of this role is to coordinate the management and continuous improvement of the College’s Lifelong Learning Platform (LLP), ensuring it operates effectively for all users. The role provides service desk support, maintains accurate training records, and works closely with internal teams, external stakeholders, and system providers to resolve issues and enhance the platform.
Responsibilities
- Providing first- and second-line support to LLP users, resolving queries and system issues
- Maintaining user accounts, training records, and ensuring data accuracy across systems
- Liaising with external developers to report faults, track progress, and support system improvements
- Creating and delivering training materials, guidance, and presentations on LLP usage
- Coordinating user testing (UAT) and supporting implementation of system updates
- Monitoring and reporting on service desk activity, identifying trends and improvements
- Supporting committees and stakeholders, including communications, meetings, and minute taking
About You
We are seeking a highly organized and proactive professional with experience in customer service or helpdesk environments, ideally within a membership or medical education setting. The successful candidate will have excellent communication skills, with the confidence to engage stakeholders and deliver presentations or workshops. You will provide high-quality administrative and secretarial support, including supporting formal committees and maintaining accurate records.
Strong IT and time management skills are essential, along with experience working with learner management systems and service processes. Knowledge of Agile or Waterfall methodologies and medical education frameworks is desirable. A degree or equivalent experience is required.
The Package
- 26 days of annual leave, plus bank holiday
- 1 additional paid day of leave for the purpose of celebrating your birthday
- Healthcare support through Benenden Health
- Up to 12% pension contribution
- Hybrid and flexible working
- Wellbeing hour once a week
- Cycle to work and employee discounts schemes
- Training and development opportunities
- Access to Mental Health First Aiders and Employee Assistance Programmes
About the College
The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.
At RCoA equality, diversity and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status, or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
Contact Details:
South West Community Chaplaincy Recruitment Team
