Lead Event Steward in London

As one of our two Lead Event Stewards, you will be responsible for our team of paid, casual Cathedral Stewards. The Cathedral Stewards are an essential part of our life at the Cathedral – making possible the busy and engaging programme of services and events that we hold. You will organise the duty rota for the paid Cathedral Stewards, lead the Cathedral Stewards on the Cathedral floor during events and special services, and take a lead on the recruitment, training, and development of the stewards in collaboration with the EA to the COO.

You will work closely with the Head of Engagement, the Engagement Coordinator, and the Head of Events – assisting them with their delivery of events. You will also be a key member of the Health, Safety and Security Committee at the Cathedral. At its core, this is a role which offers the Lead Event Stewards the chance to be at the forefront of our relationship with our visitors and play a key part in the success of our special services, large-scale commercial, and Engagement events.

If you have:

• Significant experience of event stewarding
• A keen awareness of health, safety, and security challenges for large public sites
• Experience of line managing volunteers or paid casual staff

And are:

• Customer focused, passionate about excellent engagement with excellent interpersonal skills
• Pragmatic and solution-oriented
• A strong communicator, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith

Then we would love to hear from you.

Main Duties and Responsibilities

• Organise monthly rotas for the Cathedral Event Stewards to ensure all events are adequately and appropriately staffed;
• Working alongside the HR team, develop and maintain a training programme for Cathedral stewards;
• Work alongside the Head of Engagement and the Engagement Coordinator to take part actively in planning, set-up, and delivery of Engagement events such as talks, theatre, music, comedy nights, and art installations;
• Undertake stewarding shifts for special services, large scale commercial events, and Engagement events;
• Work alongside the team to undertake Risk Assessments and Method Statements for special and Engagement events;
• Assist the Audience Development Coordinator in collecting feedback from Engagement events;
• Demonstrate outstanding customer service at all times;
• Attend the fortnightly Health, Safety and Security Committee: help to develop and implement new initiatives and responses to legislation and other guidelines, and assist with developing ways of working and steward handbooks;
• Attend various internal meetings including the weekly diary meeting, project and event planning meetings, all-staff meetings, and the Health, Safety and Security Committee meeting;
• Ensure we are compliant with meeting our duty of care to members of the public;
• Compile steward timesheets and submit to the Finance Department for payroll.