At a Glance
- Tasks: Be the first point of contact for clients and provide excellent customer service.
- Company: Join Unity Insurance, a supportive team making a difference for youth organisations.
- Benefits: 28 days holiday, flexible working, and double-matched pension up to 10%.
- Other info: Inclusive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact while helping young people gain skills for life.
- Qualifications: Experience in insurance, customer service, and a passion for helping others.
The predicted salary is between 28818 - 28818 £ per year.
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £28,818.90 per year, Band C, Level 3 Inc. MS
Hours: Full-time, 35 hours per week
Contract: Permanent
About the Role
At Unity Insurance, part of the Scouts movement, we’re proud to help charities, youth groups, and organisations like Scouts and Guides protect the people, places, and activities that matter most. We’re a small, supportive team with a big heart, and we’re looking for an experienced Account Handler to join us. If you’re passionate about delivering great customer service, enjoy building relationships, and want to make a difference through your work, we’d love to hear from you. This is a fantastic opportunity to join a friendly organisation where your contribution is valued and your work has real purpose.
What you’ll do as an Account Handler:
- Be the first point of contact for our clients
- Provide quotes, advice, and ongoing support
- Manage renewals, policy updates, and claims
- Recommend additional products to help clients stay protected
- Ensure all administration is accurate and completed on time
- Deliver excellent customer service and help us grow our client base
What we’re looking for as an Account Handler:
- Experience in insurance and customer service
- Understanding of youth organisations or small charities
- Good knowledge of insurance principles and FCA guidelines
- Confident using computers and insurance systems
- Working towards or holding insurance qualifications
- A genuine passion for helping others
Why join us?
At Unity, your work makes a real difference. You’ll be supporting the amazing organisations that help young people gain skills for life — and you’ll do it alongside a welcoming, supportive team. We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter.
Benefits:
- 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
- Flexible working hours and hybrid options
- Double-matched pension up to 10% of gross salary
- Family-friendly employer with generous family leave
- Learning and development opportunities via our internal learning hub
Closing date for applications: 23:59pm Friday 24 July 2026
Interviews will be held on Monday 3rd August 2026 in Lancing. Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Contact Details:
South West Community Chaplaincy Recruitment Team
