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- Tasks: Coordinate outpatient bookings and support patients throughout their journey.
- Company: Join the outstanding South Warwickshire NHS Foundation Trust.
- Benefits: Part-time role with flexible hours and full training provided.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: Team player with strong communication skills and a proactive attitude.
- Other info: Be part of a progressive organisation dedicated to compassionate care.
Overview
Patient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients and we are looking for a person who is interested in this part time 22 hour role.
The post holder’s main focus will be to work within the Outpatient Booking Team. Full training will be provided.
The post holder will be required to ensure that they provide a patient centred approach at every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times are avoided or escalated to the relevant manager.
Applicants will need to be a good team worker as well as able to work independently. They will need to be flexible, and be able to use their own initiative working proactively with colleagues to ensure waiting time targets are achieved. The post holder will be responsible for prioritising own workload and ensuring data quality and customer service are met to a high quality standard.
Previous applicants need not apply.
Responsibilities
- Work as a flexible member of a team to carry out clerical duties within the Patient Access Services, giving support to patients, medical staff and the management process, maintaining an effective customer focused service.
Context and Values
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust has been rated as outstanding following the latest inspection by the CQC and we are recruiting new staff to help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
How to apply / Contact
For further details / informal visits contact: Name: Jasdeep Kalm-Mahil
Job title: Outpatient Manager
Email address: jasdeep.kalm-mahil@swft.nhs.uk
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Outpatient Booking Co-ordinator employer: South Warwickshire NHS Foundation Trust
Contact Detail:
South Warwickshire NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Booking Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at South Warwickshire NHS Foundation Trust on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and teamwork. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your flexibility and initiative during the interview. Share examples of how you've adapted to challenges in previous roles, especially in customer service or team settings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our outstanding team.
We think you need these skills to ace Outpatient Booking Co-ordinator
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, make sure to highlight your commitment to providing a patient-centred approach. We want to see how you can contribute to making the patient journey smoother and more effective.
Emphasise Teamwork and Flexibility: Since this role requires working as part of a team, don’t forget to mention your teamwork skills. Share examples of how you've collaborated with others and adapted to changing situations in previous roles.
Prioritise Clarity and Quality: Ensure your application is clear and well-structured. We appreciate attention to detail, so double-check for any typos or errors. A polished application reflects your commitment to high-quality standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at South Warwickshire NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Booking Co-ordinator. Familiarise yourself with patient access services and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Your Team Spirit
Since teamwork is crucial for this position, be prepared to share examples of how you've successfully worked in a team before. Highlight your ability to collaborate and support colleagues, as well as how you can work independently when needed.
✨Emphasise Patient-Centred Care
The job requires a strong focus on patient care, so think about how you can demonstrate your commitment to providing compassionate service. Prepare to discuss scenarios where you've prioritised customer service or improved patient experiences in previous roles.
✨Show Your Flexibility and Initiative
This role demands flexibility and the ability to manage your own workload. Be ready to talk about times when you've had to adapt quickly to changing circumstances or take the initiative to solve problems. This will show that you can thrive in a busy environment.
