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For Companies At a Glance
- Tasks: Support and develop digital applications for HR, Finance, and more within South Wales Police.
- Company: Join the South Wales Police family dedicated to community safety.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Why this job: Make a real difference in policing while developing your skills in a dynamic team.
- Qualifications: Experience in system testing, data manipulation, and strong communication skills.
- Other info: Hybrid working policy and excellent career development opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Advert – Support & Development Officer
Would you like a career like no other? If so… Join Us. South Wales Police brings together thousands of people with the same aim – to keep South Wales safe. We want to be the best at understanding and responding to our community’s needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family. We are looking for someone to #JoinUs as a Support & Development Officer in the Joint Digital Services Division.
Could you be who we are looking for?
About The Team/Department You Will Be Joining
- The Joint Digital Services Division (DSD) delivers a joint digital strategy across Gwent Police and South Wales Police to enable both forces to develop and implement new ways of working and deliver policing to our communities.
- The role will sit within the Business Systems branch of DSD who are responsible for support and development of forces primary ERP applications.
- Our office is based at South Wales Police Headquarters in Bridgend, but we offer a hybrid working policy which supports working from your home.
About The Role And Your Key Responsibilities
- Support
- You will investigate and resolve application issues from business areas such as HR, Payroll, Finance and Procurement, Rostering and Learning & Development. Typically, you will be the point of contact for one of these areas, but may be required to cover multiple areas where knowledge overlaps.
- Queries may include providing help and guidance to end users or resolving errors which appear within the application.
- Development
- You will work with business areas to capture requirements for developments within the constraints of the application. These may include creating new fields for data entry, setting up new reports or applying business logic to processes (workflows, process maps etc).
What skills and experience do we need you to bring to the role
- Experience of testing systems and diagnosing and rectifying faults within such systems.
- Ability to manipulate data sets using Excel (using lookups, concatenation, if statements etc).
- Excellent oral and written communication skills and be able to communicate complex information to diverse audiences effectively.
There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more. More information is available about these benefits.
The successful Candidate must be willing to undergo vetting to MV/SC Vetting.
Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis.
If you would like any more information about the role, please contact Philip Edwards philip.edwards2@south-wales.police.uk
First time applying for a role with South Wales Police? Be sure to read our application guidance for some hints and tips around the application form and what to expect, Police staff application guidance | South Wales Police
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Support & Development Officer employer: South Wales Police
Contact Detail:
South Wales Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support & Development Officer
✨Tip Number 1
Get to know the team! Research the Joint Digital Services Division and understand their goals. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the policing family.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with various business areas, being able to explain complex information clearly is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've diagnosed and resolved issues. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining South Wales Police and contributing to keeping our communities safe.
We think you need these skills to ace Support & Development Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Support & Development Officer role. We want to see how you can contribute to our mission of keeping South Wales safe!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your ability to convey complex information clearly. Use examples in your application that demonstrate your knack for making things easy to understand.
Highlight Your Technical Know-How: If you've got experience with testing systems or manipulating data sets using Excel, make sure to mention it! We’re looking for someone who can dive into application issues and come up with effective solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at South Wales Police
✨Know Your Stuff
Make sure you understand the key responsibilities of the Support & Development Officer role. Brush up on your knowledge of ERP applications and be ready to discuss how you've resolved application issues in the past. This will show that you're not just a good fit, but that you’re genuinely interested in the role.
✨Excel at Excel
Since you'll need to manipulate data sets using Excel, practice your skills with lookups, concatenation, and if statements. Bring examples of how you've used these skills in previous roles to the interview. It’ll demonstrate your technical prowess and problem-solving abilities.
✨Communicate Clearly
You’ll need to explain complex information to diverse audiences, so practice articulating your thoughts clearly. Consider doing mock interviews with friends or family where you explain technical concepts in simple terms. This will help you feel more confident during the actual interview.
✨Show Your Team Spirit
South Wales Police values teamwork, so be prepared to discuss how you’ve collaborated with others in the past. Share specific examples of how you’ve worked with different departments or teams to achieve a common goal. This will highlight your ability to fit into their policing family.