Job Title
PSC Training & Service Delivery Officer
Location & Salary
Location: HQ, Bridgend
Grade: 6SO1
Salary: £33,603.00 - £39,276.00
Contract & Working Hours
Contract type: Permanent
Hours per week: 37
Working hours: 0800hrs to 2200hrs, Monday to Friday (excluding public holidays)
Closing Dates
Shortlisting Date: 23 November 2026
Interview Date: 30 November 2026
Closing Date: 13/11/2026, 15:00
About the Department
The Public Service Centre is first point of contact for South Wales Police and is responsible for receiving and resolving enquiries and reports from the public and partners, through 999, 101, and digital contact. There are also 8 stations providing a face-to-face service to the public.
About the Role & Key Responsibilities
The role is focussed on the professional development of our teams, to deliver a high standard of customer service at first point of contact. This covers a number of learning packages, from initial training, dispatch, pursuit training and the delivery of Continuous Professional Development Days. This role supports the learning of 400+ staff in our team.
- Conducting Training Needs Analysis aligned to changing process and IT developments in the organisation.
- Preparing Training Material for a blended learning approach, from classroom inputs, e-learning and briefing documents for corporate delivery.
- Supporting the Public Service Centre Manager in delivering training in line with resources for operational business and to deadlines.
- Ongoing review of Training material to maintain standards and keep current.
- Identify areas for improvement and factor into training schedule.
Required Skills & Experience
- Experience of call centre/control room environment.
- Leadership skills.
- Excellent communication skills across a range of channels, oral, written, presentations.
- Must have experience in preparing management reports/documentation.
- Experience of dealing with the public and partners.
Benefits
- generous Local Government Pension Scheme / Police Pension Schemes
- paid annual leave
- flexible working
- family friendly policies
- learning and development opportunities
- schemes which aim to improve your lifestyle and wellbeing
- many more
Equal Opportunities
As an equal opportunities' employer, we welcome applications from all suitably qualified persons.
However, as Black, Asian and Minority Ethnic candidates are currently underrepresented within the Force, we would particularly welcome applications from ethnically diverse candidates.
To support the ambition of a diverse workforce, South Wales Place is able to offer a Guaranteed Interview Scheme (GIS). The GIS is available for people living with a disability or identify as ethnically diverse. If you are an applicant who is living with a disability or from an ethnically diverse background (Black, Asian and Minority Ethnic) and would like to be considered under the GIS, you must meet the essential minimum criteria for the role as outlined in the advert and role profile. You should take time to evidence that you meet each of the essential criteria in your application form and/or personal statement and CV.
Compliance & Vetting
The successful Candidate must be willing to undergo vetting to RV Vetting.
Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome.
Whether the role is held open will be considered on a case‑by‑case basis.
PSC Training & Service Delivery Officer in Bridgend employer: South Wales Police
South Wales Police is an exceptional employer, dedicated to fostering a collaborative and inclusive work environment in Bridgend. As an Engagement & Insights Co-ordinator, you will have the opportunity to make a meaningful impact on community relations while benefiting from professional development and training initiatives. The organisation values diversity and offers a Guaranteed Interview Scheme to support underrepresented groups, ensuring that all voices are heard and respected within the force.
