The Public Service Centre at South Wales Police Headquarters in Bridgend is hiring a Call Management Support Team Assistant. You will be part of an Emergency Control Room quality assuring 999 and 101 contacts and incidents, contributing to safeguarding and service quality across the Force.
You will review calls, provide feedback, and support learning while ensuring data protection and confidentiality. The role is full-time with 37 hours weekly.
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Emergency Call Quality Assurance Officer in Bridgend employer: South Wales Police
South Wales Police is an exceptional employer, dedicated to fostering a collaborative and inclusive work environment in Bridgend. As an Engagement & Insights Co-ordinator, you will have the opportunity to make a meaningful impact on community relations while benefiting from professional development and training initiatives. The organisation values diversity and offers a Guaranteed Interview Scheme to support underrepresented groups, ensuring that all voices are heard and respected within the force.
