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- Tasks: Support the care and welfare of detained individuals in a dynamic custody environment.
- Company: Join South Wales Police and make a real difference in your community.
- Benefits: Gain valuable experience, develop skills, and contribute to public safety.
- Why this job: Be part of a vital role that ensures the safety and security of your community.
- Qualifications: Must be 17+ years old, with strong communication and empathy skills.
- Other info: Attend our Familiarisation session for insights and tips on applying!
The predicted salary is between 36000 - 60000 £ per year.
If you are ready for the next challenge in your career or feel you have the skills to thrive in a new role, take advantage of the Custody Detention Officer opportunities now available within South Wales Police. We are currently recruiting for Custody Detention Officers within the South Wales Police area. You will be based at one of the 4 custody suites at Cardiff Bay, Merthyr Tydfil, Bridgend or Swansea.
The Custody Detention Officer role is responsible for assisting in the secure detention, care and welfare of detained persons and their property, in accordance with the powers as detailed in the Police Reform Act 2002, ensuring compliance with the provisions of the Police and Criminal Evidence Act 1984. To support the Custody Sergeant conducting the booking in process, you will record the detained person’s possessions, take their fingerprints, their photograph and make sure they are secure in a cell. During their time in custody, you will take them food and drinks and make regular cell checks. There will be phone calls to answer, solicitors to deal with and a whole host of other things to do. This will offer you the exciting opportunity to work within our dynamic custody suites.
We will build upon your skills and abilities and teach you to deal effectively and professionally with persons who have been detained in police custody. As custody is a 24-hour, 7 day a week business, successful candidates will be required to work a shift pattern covering the business hours. This will involve weekend and night shift working in accordance with the 4 on 4 off pattern of 12 hours shifts; 2 days 0700-1900 hours followed by 2 nights 1900-0700 hours followed by 4 days off.
You are eligible to apply for this role if you are 17 years old or above, however you must be 18 by the intake date. This is a challenging job where we require unique individuals. Detainee behaviour can be challenging, even volatile, so the perfect candidate for this role will have:
- The ability to handle situations with respect, empathy and understanding
- The ability to remain calm and controlled in a tense environment
- Great communication skills
- Good computer, spelling and grammar skills
- Attention to detail
In return, you will have an immensely satisfying job making a significant contribution to safeguarding the communities of South Wales.
Interested in finding out more about the role? SWP are holding a Familiarisation session at South Wales Police Headquarters, PLC Building, Cowbridge Road, Bridgend CF31 3SU on 18th March 2026. This session can provide you with advice on how to apply for the role, the duties you will have to undertake, answer any questions you may have and experienced CDOs will be in attendance to give you an insight into their day-to-day duties.
If you are interested in attending this event, please email HR-recruitment@south-wales.police.uk to register your interest no later than 12 noon on 10 March 2026.
Custody Detention Officer in Bridgend employer: South Wales Police
Contact Detail:
South Wales Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Custody Detention Officer in Bridgend
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Custody Detention Officer and the relevant laws. This will help you stand out during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Network like a pro! Attend the Familiarisation session at South Wales Police Headquarters. It's a great chance to meet current officers, ask questions, and get insider tips on what they look for in candidates.
✨Tip Number 3
Practice your communication skills! As a Custody Detention Officer, you'll need to handle challenging situations with empathy and respect. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in their community.
We think you need these skills to ace Custody Detention Officer in Bridgend
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Custody Detention Officer role. Use keywords from the job description to show we’re on the same page!
Showcase Your Communication Skills: Since great communication is key in this role, don’t forget to demonstrate your ability to communicate effectively in your written application. Whether it’s through clear language or proper grammar, let us see your skills shine!
Attention to Detail is Key: Pay close attention to the details in your application. Double-check for any spelling or grammatical errors, as these can make a big difference. We want to see that you can handle the little things just as well as the big ones!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at South Wales Police
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Custody Detention Officer. Familiarise yourself with the Police Reform Act 2002 and the Police and Criminal Evidence Act 1984. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Communication Skills
As a Custody Detention Officer, you'll need to communicate effectively with detained persons and colleagues. During the interview, practice clear and concise communication. You might even want to prepare examples of how you've successfully handled difficult conversations in the past.
✨Demonstrate Empathy and Understanding
The role requires a unique ability to handle challenging situations with respect and empathy. Think of scenarios where you've shown understanding in tense situations, and be ready to share these experiences. This will highlight your suitability for the role.
✨Prepare for Shift Work Questions
Since this role involves a 24/7 shift pattern, be prepared to discuss your availability and willingness to work nights and weekends. Show that you understand the demands of the job and are ready to commit to the required schedule.