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- Tasks: Lead operations, drive innovation, and ensure high-quality service delivery across the organisation.
- Company: Join South Tyneside Health Collaboration, a dynamic GP Federation focused on innovative healthcare solutions.
- Benefits: Competitive salary, leadership opportunities, and the chance to make a real impact in healthcare.
- Why this job: Be a key strategic leader and shape the future of primary care in South Tyneside.
- Qualifications: Proven leadership experience in operations and a passion for healthcare improvement.
- Other info: Collaborative environment with opportunities for professional growth and development.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced and dynamic Head of Operations to provide senior leadership across all operational, strategic, and performance functions of STHC. The postholder will lead service delivery, governance, quality, member and stakeholder relationships, business development, and organisational transformation. This role is critical in ensuring safe, compliant, and effective delivery of all programmes and services, supporting organisational sustainability and driving innovation across primary care. You will also deputise for the CEO and act as a key strategic leader within the organisation.
Responsibilities
- Strategic & Organisational Leadership
- Support organisational strategy, business planning, and long-term sustainability.
- Provide overall strategic oversight of General Practice delivery.
- Lead innovation, transformation, research, and service development.
- Develop business cases and lead tendering/contracting opportunities.
- Deputise for the CEO where required.
- Programme & Operational Delivery
- Lead contract management and ensure delivery against KPIs.
- Oversee operational budgets, service costing, and resource planning.
- Lead mobilisation, ongoing improvement, and performance of all services.
- Support operational managers and clinicians with leadership and decision-making.
- Manage subcontracted and outsourced services to deliver high-quality outcomes.
- Quality, Governance & Assurance
- Lead organisational quality frameworks, continuous improvement, and assurance processes.
- Oversee audits, dashboards, KPIs, and performance monitoring.
- Ensure compliance with regulatory standards, including CQC.
- Lead risk management, incident processes, and quality impact assessments.
- Produce high-level assurance and performance reports for the Board and commissioners.
- Stakeholder, Commissioner & Member Engagement
- Build effective relationships with practices, PCNs, commissioners, and partners.
- Lead membership engagement and enhance member experience and value.
- Represent STHC in strategic forums and partnership meetings.
South Tyneside Health Collaboration (STHC) is the GP Federation for South Tyneside, bringing together practices across the borough to develop high-quality, innovative services at scale. We work collaboratively with practices, Primary Care Networks, and system partners to strengthen general practice and improve outcomes for our population.
Head of Operations in South Shields employer: South Tyneside Health Collaboration
Contact Detail:
South Tyneside Health Collaboration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in South Shields
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head of Operations in South Shields
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational leadership and strategic oversight. We want to see how your skills align with our mission at STHC!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve led innovation or improved service delivery in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at South Tyneside Health Collaboration
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Operations and the specific responsibilities outlined in the job description. Familiarise yourself with STHC's mission, values, and recent initiatives. This will help you demonstrate your genuine interest and how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in strategic oversight and operational delivery. Think about times when you've led teams through change or improved service delivery. Be ready to discuss how you can support organisational strategy and drive innovation.
✨Engage with Stakeholders
Since building relationships is key for this role, come prepared with ideas on how you would engage with practices, commissioners, and partners. Share past experiences where you successfully managed stakeholder relationships and enhanced member engagement, as this will show you understand the importance of collaboration.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Think about potential challenges in operational delivery and how you would address them. This will demonstrate your critical thinking and readiness to handle the complexities of the role.
