At a Glance
- Tasks: Be the friendly face of our Primary Care Mental Health Team, welcoming patients and managing appointments.
- Company: Join South Tyneside Health Collaboration, a supportive and diverse workplace.
- Benefits: Gain valuable experience in a caring environment with opportunities for training and development.
- Other info: Flexible hours and a chance to work in a dynamic team.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: Good education, customer service experience, and a caring attitude are essential.
The predicted salary is between 24000 - 27800 £ per year.
Are you a friendly, organised, and compassionate person who enjoys helping others? We’re looking for a Receptionist to join our welcoming Primary Care Mental Health Team at South Tyneside Health Collaboration. This is more than a front desk role – you’ll be a key part of ensuring people feel supported from the moment they access our services.
About the role
You will be the first point of contact for patients, carers, and visitors, providing a warm, professional, and understanding welcome. Your key responsibilities include managing appointments, responding to enquiries, and supporting the smooth running of our mental health services. You will register patients, book them with the most appropriate clinicians, and ensure a smooth and efficient patient journey.
Essential Responsibilities
- Provide a warm, professional welcome to all patients, carers, and visitors.
- Manage appointment schedules and coordinate with clinicians.
- Respond to enquiries and direct callers appropriately.
- Maintain accurate patient registration records.
- Support the overall smooth operation of reception services.
Person Specification
Essential Personal Attributes
- Caring, empathetic, and non‑judgemental approach.
- Professional, friendly, and approachable manner.
- Remain calm and sensitive when dealing with distressed or vulnerable individuals.
- Ability to work independently and as part of a team.
- Flexible and adaptable to changing work demands.
- Reliable, punctual, and trustworthy.
Essential Qualifications
- Good standard of general education (e.g. GCSEs or equivalent, including English and Maths).
- Willingness to undertake further training.
Desirable Qualifications
- NVQ Level 2/3 in Business Administration or Customer Service (equivalent).
- Training in customer care or mental health awareness.
Essential Experience
- Experience working in a receptionist, administrative or customer‑facing role.
- Experience dealing with members of the public in a professional environment.
- Experience handling confidential and sensitive information.
Desirable Experience
- Experience in Primary Care.
- Experience using EMIS Web Clinical System.
Equal Opportunities Statement
We are an equal opportunity employer and value diversity at all levels of the organisation.
About South Tyneside Health Collaboration (STHC)
STHC is a GP Federation and valued system partner, set up to bring together South Tyneside general practices to work collaboratively in delivering services at scale across the borough.
Receptionist in Jarrow employer: South Tyneside Health Collaboration
At South Tyneside Health Collaboration, we pride ourselves on being an excellent employer that values compassion and teamwork. Our welcoming work culture fosters personal and professional growth, offering opportunities for further training in customer care and mental health awareness. Located in the heart of South Tyneside, you will play a vital role in supporting our community's mental health needs while enjoying a supportive environment that prioritises employee well-being.
Contact Details:
South Tyneside Health Collaboration Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Jarrow
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like South Tyneside Health Collaboration.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at South Tyneside Health Collaboration.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like South Tyneside Health Collaboration, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist in Jarrow
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at South Tyneside Health Collaboration.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at South Tyneside Health Collaboration.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to South Tyneside Health Collaboration. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at South Tyneside Health Collaboration. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at South Tyneside Health Collaboration
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research South Tyneside Health Collaboration’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
