At a Glance
- Tasks: Assist with Council Tax, Business Rates, and Housing Benefit billing and collection.
- Company: Join the Revenues and Benefits Service in South Shields with a supportive team.
- Benefits: Enjoy a competitive salary, excellent benefits, and opportunities for professional growth.
- Other info: Hybrid working available; contact us for an informal chat about the role.
- Why this job: Make a difference in your community while developing valuable skills in a dynamic environment.
- Qualifications: 5 GCSEs at Grade C or above, including Maths and English; experience in Local Authority Revenues preferred.
The predicted salary is between 28598 - 28598 £ per year.
We are looking for a team player who is highly organised and self‑motivated with a professional manner and the effective communication skills to work in the Revenues and Benefits Service as part of the Revenues Team. As a Revenues Officer (Billing and Collection), you will assist in the day‑to‑day activities concerning Council Tax, Business Rates and Housing Benefit overpayment, billing and collection. This will include maintaining the database to reflect changes in liability and issuing bills and invoices as appropriate.
You will work with members of the team, supporting change through innovation and new solutions, to ensure continuous service improvement. If you are enthusiastic, have the necessary skills and experience to join our team and are dedicated to continuous improvement, we would like to hear from you.
You will have 5 GCSE’s at Grade C or above, including Maths and English, and have experience of collecting Local Authority Revenues. Experience of using Capita (Academy) Revenues and Benefits System and Civica Workflow would be an advantage but is not essential.
For an informal discussion about this post, please contact Cheryl Benham, Revenues Team Leader on (0191) 424 4211. We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere.
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail. Closing date: Noon, Friday 8 May 2026.
Revenues Officer (Billing and Collection) in South Shields employer: South Tyneside Council
As a Revenues Officer (Billing and Collection) at South Tyneside Council, you will be part of a supportive and dynamic team dedicated to enhancing local services. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have ample opportunities for growth and innovation in your role. With a comprehensive benefits package and a focus on continuous improvement, we strive to create a rewarding and fulfilling work environment for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Officer (Billing and Collection) in South Shields
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Revenues Team on LinkedIn. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Council Tax and Business Rates. We want to see that you’re not just a great communicator but also know your stuff!
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed databases or improved processes in previous roles. We love a candidate who can think outside the box!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Revenues Officer (Billing and Collection) in South Shields
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in collecting Local Authority Revenues and any relevant skills. We want to see how you fit into the role of a Revenues Officer, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our team's goals. We love enthusiasm, so let that come through in your writing!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since effective communication is key in this role. Avoid jargon unless it’s relevant!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at South Tyneside Council
✨Know Your Numbers
As a Revenues Officer, you'll be dealing with figures daily. Brush up on your knowledge of Council Tax, Business Rates, and Housing Benefit overpayments. Be ready to discuss how you've handled similar tasks in the past and any systems you've used, like Capita or Civica.
✨Show Off Your Organisational Skills
This role requires a highly organised individual. Prepare examples of how you've managed multiple tasks or projects simultaneously. Think about times when your organisation led to successful outcomes, especially in billing and collection.
✨Communicate Effectively
Effective communication is key in this role. Practice explaining complex information clearly and concisely. You might be asked to demonstrate how you would handle a difficult conversation with a customer regarding their bill, so think through your approach.
✨Embrace Change and Innovation
The team is looking for someone who supports change and innovation. Be prepared to discuss any ideas you have for improving processes or services. Show that you're not just a follower but someone who actively seeks out new solutions.
