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- Tasks: Assist the public with service requests and provide excellent customer support.
- Company: Local council dedicated to serving the community.
- Benefits: Broad benefits package, rewarding work environment, and flexible hours.
- Other info: Work at both South Shields and Jarrow Town Halls.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 12 - 15 £ per hour.
A local council in the United Kingdom is seeking a Customer Service Advisor to join the Front Facing Team. The ideal candidate will be highly organised, self-motivated, and possess effective communication skills.
Responsibilities include:
- Handling public service requests
- Working at both South Shields and Jarrow Town Halls
Experience in a Customer Service Centre and familiarity with computer systems are essential. A broad benefits package is offered, making it a rewarding position.
Public Service Front Desk Advisor — Part-Time in South Shields employer: South Tyneside Council
Contact Detail:
South Tyneside Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Service Front Desk Advisor — Part-Time in South Shields
✨Tip Number 1
Get to know the local council's values and mission. When you walk into that interview, show them you’re not just a fit for the role but also for their team culture. We want to see your passion for public service shine through!
✨Tip Number 2
Practice your communication skills! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling public service requests during the interview.
✨Tip Number 3
Don’t forget to highlight your organisational skills. Think of examples from your past experiences where you’ve successfully managed multiple tasks. We love to see how you can juggle responsibilities like a pro!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you ace that interview and land the job!
We think you need these skills to ace Public Service Front Desk Advisor — Part-Time in South Shields
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience in customer service, especially if you've worked in a similar role. We want to see how you’ve handled public service requests and what makes you a great fit for our Front Facing Team.
Be Organised and Clear: When writing your application, keep it structured and easy to read. We appreciate candidates who can communicate effectively, so make sure your points are clear and concise. A well-organised application reflects your ability to stay on top of things!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your application specifically for this role. Mention why you’re excited about working at South Shields and Jarrow Town Halls, and how your skills align with the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at South Tyneside Council
✨Know Your Stuff
Make sure you understand the role of a Public Service Front Desk Advisor. Familiarise yourself with the responsibilities mentioned in the job description, like handling public service requests. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since effective communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your ability to connect with the public.
✨Get Organised
Being highly organised is crucial for this position. Before the interview, create a list of your relevant skills and experiences. Bring along any documents that showcase your qualifications, such as certificates or references, to present a well-prepared image.
✨Familiarise Yourself with the Council's Services
Research the local council's services and initiatives. Understanding what they offer will not only help you answer questions but also allow you to ask insightful ones. This shows your enthusiasm for the role and your commitment to serving the community.