At a Glance
- Tasks: Join our team to manage pensions and provide excellent service to members and employers.
- Company: Join a leading regional pension fund with a commitment to innovation and service excellence.
- Benefits: Competitive salary, great benefits, and opportunities for career growth in a supportive environment.
- Other info: Flexible roles available across various teams with a focus on innovation and automation.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic team.
- Qualifications: Enthusiasm and a willingness to learn; experience in customer service is a plus.
The predicted salary is between 21800 - 28200 € per year.
An exciting opportunity has arisen to work as a Pension Officer across various teams in the Pensions Service, administering the Tyne and Wear Pension Fund and Teesside Pension Fund. Successful candidates will be appointed to the roles best aligned with their skills and experience; however, flexibility to support other areas of the business as needed is essential.
The Tyne and Wear Pension Fund is a regional pension fund administering the Local Government Pension Scheme. It is the fourth largest Local Government Pension Fund in England and Wales and is currently valued at £14.7 billion. The Fund has over 195,000 members and around 200 active employers, including the five Councils within the Tyne and Wear County area and Northumberland County Council. Tyne and Wear Pension Fund also provides administration services to Teesside Pension Fund, which serves 90,000 members and over 200 active employers.
With a team of around 100 staff, we are committed to delivering a high level of service to our members and other stakeholders and are constantly striving to improve and innovate. We are looking for enthusiastic, visionary, innovative and motivated individuals who share our vision.
Further details on the role of each of the teams are as follows:
- Member Services Team
- Assist with the delivery of scheme member education communications and pensioner payroll services;
- Assist with the front line service delivery including answering calls on the pensions helpline and online enquiries;
- Deal with Payroll processing;
- Deliver excellent customer service.
- Employer Services Team
- Be part of a team which has overall responsibility for strategic development and delivery of scheme employer education, communication and liaison;
- Be the main day to day contact for scheme employers, offering support and advice;
- Ensure efficient receipt and accuracy of member data;
- Assist with monitoring and compliance against statutory requirements, performance indicators and service standards.
- Operations Team
- Assist in ensuring the maintenance of accurate and appropriate records for members of the Pensions Scheme and administer transfer values to and from other pension providers;
- Calculate member and dependant pension benefits, lump sums, process for payment, check where required and record all sums.
- Systems Team
- Assist in the provision of strategic and technical support to the Pensions Office;
- Ensure the Pensions Office IT systems make the largest possible contribution to the Pensions Service and offer effective and efficient business solutions;
- Ensure the Pensions Office systems comply with legal requirements;
- Ensure data is held correctly and can be reported on for performance and management information.
- Development Team
- Assist to deliver new developments and initiatives across the Service;
- Play a role in service transformation through innovation, automation and digitisation;
- Assist with development of effective reporting and management information;
- Identify trends and opportunities to improve performance, drive forward service delivery and customer care.
We are a strong performing authority, with great leadership and talented teams providing the platform to have a fulfilling, varied, challenging and successful career in a beautiful and accessible area of the North East of England.
For an informal discussion about this post, please contact Ian Blythe, Operations Manager on (0191) 424 4159 or Helen Wilson, Development Manager on (0191) 424 4149.
We offer an excellent benefits package and further information is available here – www.southtyneside.gov.uk/workinghere.
We do not currently offer skilled worker visa sponsorship. To view our Privacy Notice please visit: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants.
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs; please ensure you check your junk mail.
Closing date: Noon, Tuesday 3 March 2026.
Pensions Officer x 12 Posts in South Shields employer: South Tyneside Council
Join the Tyne and Wear Pension Fund as a Pensions Officer and become part of a dedicated team committed to delivering exceptional service to over 195,000 members. With a strong focus on innovation and employee development, we offer a supportive work culture that values flexibility and collaboration, all set in the beautiful North East of England. Enjoy a competitive salary, excellent benefits, and the opportunity to grow your career in a high-achieving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Officer x 12 Posts in South Shields
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the Pensions Service on LinkedIn. A friendly chat can give us insider info about the role and the team culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by researching the Tyne and Wear Pension Fund. Knowing their values and recent initiatives will help us tailor our answers and demonstrate that we’re on the same page.
✨Tip Number 3
Practice common interview questions with a mate. This will help us articulate our experience and skills confidently, especially how they align with the various teams like Member Services or Development.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Pensions Officer x 12 Posts in South Shields
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Pensions Officer role. Highlight your relevant experience and skills that align with the job description, especially in areas like customer service and data management.
Show Your Enthusiasm:We want to see your passion for the role! In your application, express why you're excited about working with the Tyne and Wear Pension Fund and how you can contribute to our mission of delivering excellent service.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way to ensure we receive your details and can keep you updated on your application status!
How to prepare for a job interview at South Tyneside Council
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of the Local Government Pension Scheme and the specific funds you'll be working with. Understanding the basics of pension administration and the key responsibilities of a Pensions Officer will show your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is crucial, prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight how you ensured satisfaction and maintained professionalism, as this will resonate well with the interviewers.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility to support various teams, so be ready to discuss times when you've adapted to changing circumstances or collaborated with different departments. This will illustrate your ability to work in a dynamic environment and contribute positively to the team.
✨Prepare Questions About Innovation
Since the organisation is focused on innovation and digitisation, come prepared with questions about their current initiatives in these areas. This shows that you're not only interested in the role but also in contributing to the future development of the Pensions Service.
