At a Glance
- Tasks: Handle initial contacts and referrals for children and families services.
- Company: Join a dedicated team in the Multi Agency Safeguarding Hub.
- Benefits: Competitive salary, excellent benefits package, and job security.
- Other info: Permanent position with opportunities for growth and development.
- Why this job: Make a real difference in safeguarding vulnerable children and families.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28598 - 28598 £ per year.
You will receive and handle all initial Children and Families Services contacts and referrals entering the Front Door team. This will be via telephone or written communication/email and you will be required to obtain and record the information accurately on the children's social care record system, in a timely manner.
You will support the team in recognising and prioritising the most vulnerable and at risk children and families, recommending appropriate advice and action and escalating to social workers and managers, as necessary. As part of your role you will ensure all contacts are sign posted to or transferred to the appropriate service or person for action.
You will support the Front Door team in practical tasks to ensure the safeguarding of children and families.
We offer an excellent benefits package.
MASH Contact Officer – 37 hpw in South Shields employer: South Tyneside Council
As a MASH Contact Officer, you will join a dedicated team committed to safeguarding vulnerable children and families within our community. Our organisation fosters a supportive work culture that prioritises employee well-being and professional development, offering comprehensive training and growth opportunities. Located in the heart of the Town Hall and Civic Offices, we provide an excellent benefits package and a meaningful role that makes a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land MASH Contact Officer – 37 hpw in South Shields
✨Tip Number 1
Make sure you know the ins and outs of the MASH Contact Officer role. Brush up on your knowledge about safeguarding practices and how to handle sensitive information. This will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with vulnerable families, being able to convey empathy and clarity is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network with professionals in the field. Join relevant groups on social media or attend local events. This can give you insights into the role and might even lead to job referrals!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace MASH Contact Officer – 37 hpw in South Shields
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the MASH Contact Officer role. We want to see how you can contribute to safeguarding children and families, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially since you'll be handling sensitive information. Use bullet points if it helps make your case stronger!
Show Your Passion:Let us know why you're excited about this role! Share your motivation for working in safeguarding and how you can make a difference. We love seeing genuine enthusiasm in applications.
Proofread Before Submitting:Before hitting that submit button, give your application a good read-through. Typos and errors can distract from your message, and we want to see your best work. A polished application shows attention to detail!
How to prepare for a job interview at South Tyneside Council
✨Know Your Stuff
Make sure you understand the role of a MASH Contact Officer inside out. Familiarise yourself with the Children and Families Services, especially how to handle contacts and referrals. Brush up on safeguarding practices and be ready to discuss how you would prioritise vulnerable children and families.
✨Practice Your Communication Skills
Since you'll be handling calls and written communication, practice articulating your thoughts clearly and concisely. Consider role-playing with a friend or family member to simulate the interview environment. This will help you feel more confident when discussing how you would manage sensitive information.
✨Show Your Team Spirit
This role involves working closely with a team, so be prepared to talk about your collaborative experiences. Think of examples where you've supported colleagues or contributed to a team goal, especially in high-pressure situations. Highlighting your teamwork skills will show that you're a great fit for the Front Door team.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role and the team dynamics. Ask about the challenges they face in safeguarding children and how the team collaborates with other agencies. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
