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- Tasks: Provide top-notch customer service and assist with inquiries in a hybrid work environment.
- Company: Local government authority committed to community support and engagement.
- Benefits: Flexible working options, competitive pay, and opportunities for personal growth.
- Why this job: Be the first point of contact and make a real difference in your community.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a supportive team and enjoy a fulfilling career in public service.
The predicted salary is between 28800 - 43200 £ per year.
A local government authority in South Shields is looking for a Customer Service Advisor to deliver excellent customer service. You will be the first point of contact for customer inquiries, ensuring high-quality assistance in a hybrid work setting. The role requires you to engage with customers effectively and efficiently. If you are dedicated to providing exceptional service, consider applying for this fulfilling position.
Hybrid Customer Service Advisor – Housing in South Shields employer: South Tyneside Council
Contact Detail:
South Tyneside Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor – Housing in South Shields
✨Tip Number 1
Make sure to research the local government authority before your interview. Knowing their values and recent projects can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you would handle difficult customers or resolve complaints, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Don’t forget to highlight your communication skills! Since you'll be the first point of contact, showcasing your ability to engage effectively with customers is key. Use examples from past experiences to illustrate this.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for dedicated individuals who are passionate about providing exceptional service.
We think you need these skills to ace Hybrid Customer Service Advisor – Housing in South Shields
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service skills. We want to see how your experience aligns with the role of a Customer Service Advisor, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re the perfect fit for this hybrid role.
Show Your Passion: Let your enthusiasm for delivering excellent customer service shine through! We love candidates who are genuinely excited about helping others, so share your motivation in your application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in South Shields.
How to prepare for a job interview at South Tyneside Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in a housing context. Familiarise yourself with common customer inquiries and the services provided by the local government authority. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding. This shows that you value what the interviewer is saying and are keen to provide thoughtful answers. It’s especially important in customer service roles where understanding the customer's needs is key.
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is vital. Use the interview as an opportunity to showcase your ability to articulate your thoughts clearly. Practice explaining complex ideas simply and concisely, as this will reflect your capability to assist customers effectively in a hybrid work setting.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service. This will not only highlight your problem-solving skills but also your dedication to delivering high-quality assistance.
