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- Tasks: Join our team to provide 1st Line Support and improve our IT services.
- Company: South Tyneside Council is the largest employer in the Borough, committed to employee development.
- Benefits: Enjoy a competitive salary, excellent benefits package, and opportunities for skill development.
- Why this job: Kickstart your career in operational support while making a real impact in the community.
- Qualifications: No specific experience required; just bring your passion and drive to learn.
- Other info: Flexible working with a collaborative team environment; informal discussions welcome.
The predicted salary is between 21500 - 24500 £ per year.
South Tyneside Council is the largest employer in the Borough. As an employer of choice, we make sure that our employment policies and practices are always up-to date and offer a unique opportunity to work on 1st Line Support and be involved in the continual improvement of our ITSM tool.
We currently have an opportunity for a Service Desk Officer to join our established Service Delivery Team which supports and delivers the ICT requirements across the Council. If you are looking for the first step in your operational support career and think you have the drive, passion, and outcome-focussed approach needed to deliver 1st Line Support while continuing to develop your skills set then we would love to hear from you.
You will be working on a wide range of support activities including:
- AD account creation;
- Troubleshooting and resolving faults;
- Request fulfilment;
- Smart Phone configuration.
As part of your role you will get involved in working collaboratively and flexibly with colleagues across the Digital and ICT service, other services in the Council and with suppliers. You will also deliver projects to improve Council services.
For an informal discussion about this post, please contact Tanya Johnson, Service Delivery Manager on (0191) 424 7126.
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere.
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Tuesday 15 July 2025.
Service Desk Officer employer: South Tyneside Council
Contact Detail:
South Tyneside Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Officer
✨Tip Number 1
Familiarise yourself with the specific ITSM tools used by South Tyneside Council. Understanding their systems will not only help you in the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with current or former employees of South Tyneside Council, especially those in the Service Delivery Team. They can provide valuable insights into the team dynamics and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues or provided support. Having concrete examples ready will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research the latest trends in IT support and customer service. Being knowledgeable about current best practices will not only impress your interviewers but also show that you're committed to continuous improvement in your career.
We think you need these skills to ace Service Desk Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Desk Officer position. Tailor your application to highlight relevant skills and experiences that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in IT support or related fields. Emphasise any previous roles where you provided 1st Line Support, troubleshooting, or worked with ICT tools.
Write a Compelling Cover Letter: In your cover letter, express your passion for operational support and your desire to contribute to the Council's ICT services. Mention specific examples of how you've demonstrated an outcome-focused approach in past roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at South Tyneside Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Service Desk Officer. Be prepared to discuss how your skills and experiences align with tasks like troubleshooting, AD account creation, and smartphone configuration.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to provide examples of how you've successfully resolved issues in the past. Highlight your ability to troubleshoot and think critically, as these are essential skills for delivering effective 1st Line Support.
✨Demonstrate Teamwork
Since the role involves working collaboratively with colleagues across various services, share experiences that showcase your ability to work well in a team. Discuss any projects where you contributed to improving services or processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the tools used in the ICT service. This shows your genuine interest in the role and helps you assess if the position is the right fit for you.
