At a Glance
- Tasks: Assist customers, shelve books, and support ICT facilities in a vibrant library setting.
- Company: Join South Tyneside Council and be part of a community-focused team.
- Benefits: Enjoy a competitive salary and flexible part-time hours.
- Other info: Perfect for students looking to balance work with studies.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Library experience and strong customer care skills are essential.
The predicted salary is between 25989 - 25989 £ per year.
South Tyneside Council is looking to recruit experienced Library and Information Assistants for two posts at Hebburn Central.
These part-time roles offer working hours and pro rata salary £25,989 per annum.
Duties include providing customer information, shelving, processing new books, and assisting the public with ICT facilities.
You will need library experience and experience working with children, be a strong team player with good customer care skills, and be motivated to work in a modern
#J-18808-Ljbffr
Part-Time Library and Information Assistant – ICT & Customer Care employer: South Tyneside Council
Jarrow School is an exceptional employer that prioritises staff well-being and work/life balance, making it an ideal place for those passionate about education. Located in South Tyneside, the school fosters a supportive and inclusive environment where employees can thrive while contributing to the development of young people. With a strong commitment to professional growth and a culture rooted in Respect, Resilience, and Responsibility, Jarrow School offers meaningful opportunities for those looking to make a positive impact in the lives of students.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Library and Information Assistant – ICT & Customer Care
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like South Tyneside Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at South Tyneside Council and let us see your personality shine through!
We think you need these skills to ace Part-Time Library and Information Assistant – ICT & Customer Care
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and South Tyneside Council.
Get Familiar with Our Brand:Before applying, take some time to learn about South Tyneside Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at South Tyneside Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress South Tyneside Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which South Tyneside Council will surely appreciate.
