At a Glance
- Tasks: Handle initial contacts and referrals for children and families services.
- Company: Join a dedicated team in a supportive safeguarding environment.
- Benefits: Competitive salary, excellent benefits package, and career development opportunities.
- Other info: Permanent position with a focus on teamwork and community impact.
- Why this job: Make a real difference in the lives of vulnerable children and families.
- Qualifications: Strong communication skills and a passion for safeguarding.
The predicted salary is between 28598 - 28598 £ per year.
You will receive and handle all initial Children and Families Services contacts and referrals entering the Front Door team. This will be via telephone or written communication/email and you will be required to obtain and record the information accurately on the children’s social care record system, in a timely manner.
You will support the team in recognising and prioritising the most vulnerable and at risk children and families, recommending appropriate advice and action and escalating to social workers and managers, as necessary.
As part of your role you will ensure all contacts are signposted to or transferred to the appropriate service or person for action. You will support the Front Door team in practical tasks to ensure the safeguarding of children and families.
We offer an excellent benefits package.
Closing date: Noon, 9 June 2026. Interviews will take place on 24 June 2026.
MASH Contact Officer – 37 hpw employer: South Tyneside Council
As a MASH Contact Officer, you will join a dedicated team committed to safeguarding children and families in our community. Our organisation fosters a supportive work culture that prioritises employee well-being and professional development, offering comprehensive training and growth opportunities. Located in the heart of the town, we provide an excellent benefits package and a collaborative environment where your contributions make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land MASH Contact Officer – 37 hpw
✨Tip Number 1
Get to know the MASH team and their work! Research the Multi Agency Safeguarding Hub and understand their processes. This will help you speak confidently about how you can contribute during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive information over the phone and via email, make sure you can convey your thoughts clearly and empathetically. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for safeguarding! Be ready to discuss why protecting vulnerable children and families is important to you. Share any relevant experiences that highlight your commitment to this cause.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure we receive your details and can consider you for the role.
We think you need these skills to ace MASH Contact Officer – 37 hpw
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the MASH Contact Officer role. We want to see how you can handle those initial contacts and referrals effectively!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, especially when it comes to recording information accurately. Show us you can communicate well, just like you would in the role!
Show Your Passion for Safeguarding:Let us know why safeguarding children and families is important to you. Share any relevant experiences or motivations that drive you to support vulnerable individuals. We love seeing genuine passion in applications!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at South Tyneside Council
✨Know Your Stuff
Make sure you understand the role of a MASH Contact Officer inside out. Familiarise yourself with the Children and Families Services, especially how to handle contacts and referrals. Brush up on safeguarding practices and be ready to discuss how you would prioritise vulnerable children and families.
✨Practice Your Communication Skills
Since you'll be handling calls and written communication, practice articulating your thoughts clearly and concisely. Consider role-playing with a friend or family member to simulate the interview environment. This will help you feel more confident when discussing how you would manage sensitive information.
✨Show Your Team Spirit
This role involves working closely with a team, so be prepared to talk about your collaborative experiences. Think of examples where you've supported colleagues or contributed to a team effort, especially in high-pressure situations. Highlighting your ability to work well with others will show that you're a great fit for the Front Door team.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role and the team. Ask about the challenges they face in safeguarding children and how the team collaborates with other agencies. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
