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For Companies At a Glance
- Tasks: Support HR and Payroll systems, providing 1st line user assistance and managing system tasks.
- Company: Join a collaborative Council team in South Shields focused on efficient service delivery.
- Benefits: Enjoy professional development opportunities and a comprehensive benefits package.
- Why this job: Make a real impact while working in a supportive environment with growth potential.
- Qualifications: Experience in system support, strong problem-solving skills, and clear communication abilities required.
- Other info: This role is hybrid; previous applicants need not apply.
The predicted salary is between 28000 - 40000 £ per year.
Job Title
i-Trent System Support Officer
Job Details
Location: Town Hall, South Shields (Hybrid). Salary: £33,699 per annum.
Overview
Are you ready to make a real difference in how HR and Payroll Services operate across the Council? As our new i-Trent System Support Officer, you will play a pivotal role at the heart of supporting and improving our essential systems. This is an exciting opportunity to contribute meaningfully, working closely with both internal teams and external partners to ensure that everything runs smoothly, securely and efficiently.
Responsibilities
- Provide first-line support and guidance to system users.
- Take ownership of change requests, helping to plan and implement new releases.
- Lead on system testing, validation and documentation to ensure our processes remain robust.
- Manage user access and champion compliance with security policies.
- Safeguard data integrity, identify training needs, and deliver targeted training sessions.
- Collaborate with third-party suppliers and schools, building strong working relationships to support ongoing system needs.
Qualifications & Skills
- Experience in system support, ideally within HR and payroll environments.
- Sharp problem-solver with a keen eye for detail.
- Ability to translate technical information into clear, accessible guidance for all users.
- Knowledge of access management and system administration.
- Customer-focused mindset and a passion for delivering high-quality service.
Benefits
Professional development and training opportunities, supportive and collaborative team environment, impact on HR and Payroll service efficiency, excellent benefits package. Further information available at www.southtyneside.gov.uk/workinghere.
Application and Contact
For an informal discussion about this post, please contact Jen Bowman, i-Trent System and Process Manager on (0191) 424 6454.
This is a re-advertisement; previous applicants need not apply.
Shortlisting will take place w/c 17 November 2025 and interviews will be held on Thursday 4 December 2025.
We do not currently offer skilled worker visa sponsorship.
To view our Privacy Notice please visit https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants.
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs; please ensure you check your junk mail.
Closing date: Noon, Friday 14 November 2025.
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i-Trent System Support Officer employer: South Tyneside Council
Contact Detail:
South Tyneside Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land i-Trent System Support Officer
✨Tip Number 1
Familiarise yourself with the I-Trent system before applying. Understanding its functionalities and common issues can give you an edge during interviews, as you'll be able to discuss specific scenarios and solutions.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Brush up on your problem-solving skills. Prepare examples of how you've tackled technical issues in the past, especially in HR or payroll contexts, as this will demonstrate your capability to handle the role's demands.
✨Tip Number 4
Showcase your communication skills by practising how to explain technical concepts to non-technical users. This is crucial for the role, so consider role-playing scenarios with a friend to build your confidence.
We think you need these skills to ace i-Trent System Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the I-Trent System Support Officer position. Tailor your application to highlight relevant experience in HR and payroll systems.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in system support, particularly within HR and payroll environments. Use specific examples to demonstrate your problem-solving skills and attention to detail.
Communicate Clearly: Since the role requires explaining technical information to non-technical users, ensure your application reflects your ability to communicate complex ideas simply. Avoid jargon and focus on clarity.
Showcase Customer Focus: Demonstrate your customer-focused mindset in your application. Provide examples of how you have delivered high-quality service in previous roles, especially in support or training contexts.
How to prepare for a job interview at South Tyneside Council
✨Understand the I-Trent System
Familiarise yourself with the I-Trent system and its functionalities. Being able to discuss specific features and how they relate to HR and payroll processes will demonstrate your knowledge and enthusiasm for the role.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues or provided support. Highlight your problem-solving approach and how it benefited users, as this is crucial for a support officer.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since the role involves assisting non-technical users, being able to convey information clearly will be key to your success in the interview.
✨Demonstrate Customer Focus
Be ready to discuss how you prioritise user needs and ensure high-quality service. Share examples of how you've gone above and beyond to support users in previous roles, as this aligns with the council's customer-focused mindset.