At a Glance
- Tasks: Lead housing performance improvements and ensure tenant-focused services.
- Company: Join a forward-thinking council dedicated to enhancing community living.
- Benefits: Competitive salary, excellent benefits package, and opportunities for professional growth.
- Other info: Dynamic role with the chance to shape high-quality housing services.
- Why this job: Make a real impact on tenants' lives through data-driven service transformation.
- Qualifications: Strong understanding of housing regulation and experience in performance management.
The predicted salary is between 48226 - 48226 € per year.
You will support the Council in ensuring we are prepared for inspection by the Regulator of Social Housing. You will effectively monitor our strategic and operational housing performance, support with the identification of themes and trends, and lead on the development of service improvement plans that put the customer voice at the centre.
We are seeking a dynamic Housing Performance and Improvement Lead to play a pivotal role in shaping high‑quality, tenant‑focused housing services. This role is central to driving service improvement, ensuring that insights from performance data and customer feedback translate into tangible outcomes. You will lead on identifying opportunities for change, embedding a culture of continuous improvement, and supporting services to deliver better experiences for tenants.
Using your expertise in data, insight and performance management, you will develop and manage robust frameworks that provide clear visibility of service effectiveness. Working with colleagues across the organisation, you will turn complex data into meaningful intelligence, enabling informed decision‑making and driving accountability. You will play a key role in strengthening how we use customer insight to influence service delivery and monitor impact.
A strong understanding of housing regulation and compliance is essential, as you will help ensure readiness for inspection and alignment with regulatory standards. You will work closely with senior leaders to provide assurance, challenge performance constructively, and ensure that services meet both statutory requirements and the expectations of our tenants.
This is an exciting opportunity to make a real difference by improving outcomes for tenants through data‑driven, insight‑led service transformation.
We offer an excellent benefits package.
Housing Performance and Improvement Lead employer: South Tyneside Council
As a Housing Performance and Improvement Lead at the Town Hall in South Shields, you will join a forward-thinking council dedicated to enhancing tenant experiences through data-driven insights and continuous improvement. Our supportive work culture prioritises employee development, offering opportunities for professional growth while ensuring that your contributions directly impact the community. With a comprehensive benefits package and a commitment to high-quality service delivery, this role is perfect for those looking to make a meaningful difference in housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Performance and Improvement Lead
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with performance and improvement. A casual chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in data management and service improvement. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you, focusing on questions related to housing regulation and performance management. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Performance and Improvement Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing performance and improvement. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Data Skills:Since this role involves a lot of data analysis, be sure to mention any experience you have with performance management and data-driven decision-making. We love seeing how you can turn complex data into actionable insights!
Emphasise Customer Focus:Remember, this position is all about improving tenant experiences. Share examples of how you've put the customer voice at the centre of your work. We’re looking for someone who truly understands the importance of tenant feedback!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at South Tyneside Council
✨Know Your Data
Make sure you brush up on your data analysis skills. Be prepared to discuss how you've used data to drive improvements in previous roles. Think about specific examples where your insights led to tangible outcomes, as this will show your potential employer that you can turn complex data into meaningful intelligence.
✨Understand Housing Regulations
Familiarise yourself with the current housing regulations and compliance standards. Being able to speak confidently about these topics will demonstrate your expertise and readiness for the role. Consider recent changes in legislation and how they might impact service delivery.
✨Customer-Centric Mindset
Since the role focuses on putting the customer voice at the centre, think of ways you've previously engaged with tenants or customers to gather feedback. Prepare to share examples of how you've used this feedback to influence service improvements, showcasing your commitment to tenant-focused services.
✨Collaborative Spirit
This position requires working closely with senior leaders and colleagues across the organisation. Be ready to discuss your experience in collaborative projects and how you've successfully driven change through teamwork. Highlight any instances where you've challenged performance constructively to achieve better results.
