Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve enquiries face-to-face.
- Company: Join the South Tyneside Council, dedicated to serving the community.
- Benefits: Enjoy a competitive salary and excellent benefits package.
- Why this job: Be the first point of contact, making a real difference in people's lives.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: This role is based at the Town Hall with no hybrid working options.
The predicted salary is between 22711 - 22711 £ per year.
Location: Town Hall, South Shields
Salary: £27,711 pa (pro rata)
Hours of Work: Monday to Friday between 10.00 am – 5.00 pm
You will provide an excellent customer focused service by delivering consistently high quality assistance to our customers by answering and resolving their enquiries as the first point of contact, and dealing with their requests for service efficiently and effectively.
These are face-to-face roles based within the Town Hall; due to the nature of this role there will be no opportunities for hybrid working.
For an informal discussion about this post, please contact Lynsey Robertson, Housing Customer Service Manager on (0191) 426 8302.
This is a re-advert, previous applicants need not apply.
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere
We do not currently offer skilled worker visa sponsorship.
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs; please ensure you check your junk mail.
Closing date: Noon, Thursday 12 June 2025.
Customer Service Advisor x 2 Posts – 25 hpw employer: South Tyneside Council
Contact Detail:
South Tyneside Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor x 2 Posts – 25 hpw
✨Tip Number 1
Familiarise yourself with the services offered by the Town Hall in South Shields. Understanding the local context and the specific services you’ll be dealing with will help you answer customer queries more effectively.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role is all about direct interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Reach out to current or former employees if possible. They can provide insights into the work culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare for common customer service scenarios. Think about how you would handle difficult situations or complaints, as demonstrating problem-solving skills will be crucial in this role.
We think you need these skills to ace Customer Service Advisor x 2 Posts – 25 hpw
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully resolved customer enquiries in the past.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Mention why you want to work as a Customer Service Advisor at this specific location and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at South Tyneside Council
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks, such as resolving customer enquiries and providing high-quality assistance. This will help you demonstrate your suitability for the role during the interview.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Think about how you would handle difficult customers or resolve complaints effectively. Practising your responses can help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
Since this role involves face-to-face interaction, it's crucial to exhibit strong communication skills. During the interview, focus on speaking clearly and confidently, and remember to listen actively to the interviewer's questions.
✨Demonstrate Your Customer Focus
Highlight any previous experience in customer service and share examples of how you've gone above and beyond to assist customers. This will show that you are genuinely committed to providing excellent service, which is essential for this position.
