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- Tasks: Join our Benefits Team to support customers with Housing Benefit and Council Tax applications.
- Company: South Shields Council, a supportive workplace for current employees.
- Benefits: Competitive salary, excellent benefits package, and opportunities for professional growth.
- Other info: Hybrid working options available; apply by 22 May 2026.
- Why this job: Make a difference in your community while developing your skills in a dynamic environment.
- Qualifications: Knowledge of Housing Benefit/Council Tax and experience in assessing claims preferred.
The predicted salary is between 29540 - 29540 £ per year.
This post is restricted to current employees of the Council.
We are looking for a team player who is highly organized and self-motivated with a professional manner and effective communication skills to work in the Revenues and Benefits Service as part of the Benefits Team.
Responsibilities:- Complete a range of benefit service functions, ensuring that all information included in the Housing Benefit and Council Tax Support applications is verified, accurate records are maintained, claims are processed accurately and paid quickly.
- Promote and provide additional support to customers in the use of digital services.
- Deal with personal, telephone and written enquiries from customers and their representatives.
- Complete tasks within required timescales and resolve any queries in a timely manner, in accordance with agreed policies and procedures.
- Detailed knowledge of Housing Benefit/Council Tax Support.
- Working knowledge of Council Tax and experience assessing Housing Benefit claims.
- Experience of using Capita (Academy) Benefits system and Civica Workflow is an advantage but not essential.
For an informal discussion about this post, please contact Kirsty Hoben, Benefits Team Leader.
We offer an excellent benefits package. Further information is available at.
Note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Friday 22 May 2026.
Benefits Officer (INTERNAL ONLY) employer: South Tyneside Council
Contact Detail:
South Tyneside Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Officer (INTERNAL ONLY)
✨Tip Number 1
Get to know the Benefits Team! Reach out to current team members or attend any informal meet-ups. This will not only give you insights into the role but also show your genuine interest in being part of the team.
✨Tip Number 2
Brush up on your knowledge of Housing Benefit and Council Tax Support. Familiarise yourself with the latest policies and procedures, as this will help you stand out during discussions and interviews.
✨Tip Number 3
Practice your communication skills! Whether it’s handling queries or promoting digital services, being articulate and confident will make a great impression. Consider role-playing scenarios with a friend.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital services we promote.
We think you need these skills to ace Benefits Officer (INTERNAL ONLY)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with Housing Benefit and Council Tax Support. We want to see how your skills match the role, so don’t hold back on showcasing your relevant knowledge!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the Benefits Team.
Showcase Your Communication Skills: Since effective communication is key in this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or examples of past experiences, let us know how you handle enquiries and support customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at South Tyneside Council
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of Housing Benefit and Council Tax Support. Being able to discuss specific policies and procedures confidently will show that you're not just familiar with the basics, but that you’re ready to hit the ground running.
✨Showcase Your Organisational Skills
As a Benefits Officer, being organised is key. Prepare examples from your current role where you've successfully managed multiple tasks or resolved queries efficiently. This will demonstrate your ability to handle the responsibilities of the position.
✨Practice Effective Communication
Since you'll be dealing with customers and their representatives, practice how you would explain complex information clearly and concisely. Consider role-playing common scenarios with a friend to build your confidence in handling enquiries.
✨Familiarise Yourself with Digital Services
Since promoting digital services is part of the role, make sure you understand the tools and platforms used by the council. If you have experience with Capita (Academy) or Civica Workflow, be ready to discuss it; if not, do some research to show your willingness to learn.