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- Tasks: Provide support and information to students at the Student Support Centre.
- Company: Join a leading educational institution dedicated to student success.
- Benefits: Generous leave, excellent pension, subsidised sports facilities, and professional development.
- Why this job: Be the first point of contact for students and make a real difference in their lives.
- Qualifications: Strong communication, administration, and customer service skills required.
- Other info: Commitment to equality and inclusivity in a dynamic team environment.
Overview
Student Services supports students at each stage of their journey from pre-entry to post exit. The Service has a student-orientated culture and puts students\’ needs at the heart of everything it does. As a pivotal first point of contact within the team, you will provide holistic information and signposting in the Student Support Centre and other communal areas around a range of pastoral issues. This role includes working on a busy, front-facing welcome desk, where you\’ll be the first person many students meet when seeking support. We\’re looking for someone who genuinely enjoys engaging with people and thrives in a dynamic, student-facing environment.
We are looking for someone who will have a friendly, efficient, enthusiastic and proactive approach in dealing with all service matters. You will work in close liaison with students, staff and external organisations to support students in achieving their full potential by offering holistic information tailored to their needs.
The successful candidate will have a strong level of communication, administration and customer service experience. You will assist students with financial support applications in accordance with College policy in a timely manner.
You will be able to demonstrate the ability to follow data protection regulations and referral procedures accordingly in relation to student information. You will be able to work well independently and as part of a team and have excellent interpersonal skills to allow you to build rapport with a wide range of customers. Student Services is committed to equality of opportunity and the delivery of a high-quality inclusive service.
Responsibilities
- Provide holistic information and signposting at the Student Support Centre and in communal areas.
- Work on a busy, front-facing welcome desk as the first point of contact for many students seeking support.
- Engage with students in a friendly, efficient, enthusiastic and proactive manner to address service matters.
- Liaise with students, staff and external organisations to support students in achieving their full potential.
- Assist students with financial support applications in accordance with College policy in a timely manner.
Qualifications and Skills
- Strong level of communication, administration and customer service experience.
- Ability to follow data protection regulations and referral procedures for student information.
- Ability to work well independently and as part of a team; excellent interpersonal skills to build rapport with a wide range of customers.
- Commitment to equality of opportunity and delivering a high-quality inclusive service.
Benefits and Due Diligence
- Generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year and 5 days Wellbeing leave.
- Excellent pension scheme with substantial employer contribution (Teachers Pensions or Local Government Pension Scheme).
- Subsidised sports facilities and professional development and training, plus a salary sacrifice cycle to work scheme.
- Enhanced DBS check, satisfactory references, online search and proof of eligibility to work in the UK.
Equality and About Us
As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London\’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students\\\’ success at the heart of everything we do.
We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress.
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Student Support Administrator employer: South Thames Colleges Group
Contact Detail:
South Thames Colleges Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the South Thames Colleges Group. Understanding their values and how they support students will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with students, try role-playing common scenarios with friends or family. This will help you feel more confident when you're on the front line at the welcome desk.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for helping students shine through. Share examples of how you've gone above and beyond in previous roles to support others.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your journey with us.
We think you need these skills to ace Student Support Administrator
Some tips for your application 🫡
Show Your Passion for Student Support: When writing your application, let your enthusiasm for helping students shine through. We want to see that you genuinely enjoy engaging with people and are excited about being the first point of contact for students seeking support.
Tailor Your Experience: Make sure to highlight your relevant communication, administration, and customer service experience. We’re looking for someone who can demonstrate their ability to work well both independently and as part of a team, so share examples that showcase these skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at South Thames Colleges Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Student Support Administrator role. Familiarise yourself with the responsibilities and how they align with the student-oriented culture. This will help you articulate how your skills and experiences make you a perfect fit.
✨Showcase Your Communication Skills
Since this role involves engaging with students and staff, be prepared to demonstrate your strong communication abilities. Think of examples where you've successfully resolved issues or provided support, and be ready to share these during the interview.
✨Emphasise Your Customer Service Experience
Highlight your previous customer service roles and how they’ve equipped you to handle a busy welcome desk. Discuss specific situations where you went above and beyond to assist someone, showcasing your friendly and proactive approach.
✨Understand Data Protection Regulations
As you'll be dealing with sensitive student information, it's crucial to show that you understand data protection regulations. Brush up on relevant policies and be ready to discuss how you would ensure compliance in your role.
