IT Support Technician

1x Based at Carshalton College (but you will cover all STCG sites) – Permanent, Full Time 1x Based at Kingston College (but you will cover all STCG sites) – Permanent, Full Time The Support Technician will provide IT technical support and ensure the availability of ICT systems and services as well as telephony services across the College Group. You’ll provide 1st line and 2nd line ICT support to all employees and supported clients including assisting with day-to-day escalations and investigating complex problems or repeat failures. Providing a quality customer focused service, you’ll ensure calls are logged accurately and resolved efficiently using the Helpdesk Management System and liaise with the Senior Support Technician in relation to issues on software or the network. Maintaining the smooth and efficient operation of end-user computer equipment (including desktop and mobile devices), you will maintain audio-visual equipment, printers and scanners and install and configure client-based hardware and software to agreed timescales. This role would suit someone who has detailed experience of Microsoft Office and someone who has experience in computer hardware/software installation, audio-visual technology and printer technology. We’d also like you to have experience in diagnosing issues in a PC/MAC environment and be able to work independently, without supervision, as well as part of a team. Results focused and with a positive ‘can-do’ attitude, you will have excellent problem-solving skills and be able to build credibility with Managers, understanding the business need. An understanding of network technology such as routers and switches is desirable, as is knowledge of network topologies and services and of Microsoft Active Directory. The successful candidate will be eligible for any increase in salary as a consequence of the annual cost of living review that is due to be implemented imminently. Closing date for the return of completed applications is 6th December 2024. The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees’ physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme. As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do. We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and achieve. When you click on ‘Apply’, you will be forwarded to the application page which sits on a platform hosted by an external partner called Blue Octopus who support STCG throughout the recruitment process