Clinical Support Worker/Clinical Support Worker Higher Level

Clinical Support Worker/Clinical Support Worker Higher Level

Band 2/3

Main area Theatres, Anaesthetics & Critical Care Services Grade Band 2/3 Contract Permanent Hours Part time - 24 hours per week (1 x 24 hours) Job ref 328-TAC-8307206

Site The James Cook University Hospital Town Middlesbrough Salary £25,272 - £27,476 per annum (pro rata) Salary period Yearly Closing 02/10/2026 23:59

Job overview

SURGICAL ADMISSIONS UNIT

• 1 x Part time Permanent Post (24.0 hours per week)

Awarded Diamond accreditation by UTAQC, we are looking for a clinical support worker with suitable ward experience or willing to learn the role of clinical support worker to work within our busy Surgical Admissions Unit. The successful applicant will work within our Surgical Admissions Units at The James Cook University Hospital and One Life. We have 3 units across the 2 sites.

Post holders will be appointed at band 2 or band 3 depending upon qualifications.

Band 2 requirements – willingness to undertake all relevant training and qualifications if wishing to develop into a band 3 role.

Band 3 requirements - Numeracy and Literacy Level 2 or GCSE equivalent (A-C/ 4-9)

• Care certificate
• or
• Short courses and completion of
• competency workbook equivalent
• to Level 3 in a range of patient and
• and/or
• Equivalent knowledge and
• experience in a range of clinical
• care duties equivalent to Level 3;
• - Theoretical knowledge
• - Experience of a range of
• care and related procedures
• - clinical observations
• - knowledge of relevant
• legislation
• There is a clear framework to allow for postholders to develop from a band 2 to band 3 and this includes completion of the qualifications.

Main duties of the job

The successful applicant will be working within the Surgical Admissions Unit portfolio assisting and caring for patients undergoing surgery. This will entail admitting the patients for their surgery, caring for them post operatively and discharging them home when safe.

The role of a clinical support worker higher level within the Surgical Admissions Unit is a specialised and extremely interesting and rewarding role. As a support worker you will be directly impacting on the quality of care we provide to patients undergoing a surgical procedure.

Clinical Responsibilities

• Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
• Working with other clinical staff, including clinicians, to ensure optimal patient flow, including assisting them if required.
• Admitting patients for their surgery.
• Monitoring and recording baseline clinical observations.
• Venepuncture.
• Urinalysis.
• Caring for patients post operatively.
• Assisting with ensuring that clinical waste collection runs smoothly, reporting any problems to the nurse in charge.
• Ensure the sharps bins are secure and ready for collection.
• Assisting in cleaning all equipment and storing it safely.
• Attend and participate in team meetings, briefings and debriefings as required.

Please note this post may close at sufficient applicants.

Working for our organisation

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person specification

Qualifications and Training Band 3

• Numeracy and Literacy Level 2 or Maths & English (English Language or English Literature) GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 Or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net/)
• Care Certificate (if you don’t hold this certificate, you would be expected to complete this during your first 6 months of employment)
• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3: - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations - knowledge of relevant legislation

Knowledge

• Excellent interpersonal, communication & active listening skills. Ability to adopt appropriate styles & methods of communication
• Timekeeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems to update basic patient information from personal care and associated activity.
• Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
• Working knowledge of legislation underpinning care provision.
• Ability to demonstrate the importance of holistic person-centred care & related procedures.
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective teamwork.
• Awareness of GDPR and the need for confidentiality

Experience

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalation of changes or findings.

Qualifications and Training Band 2

• Must complete the care certificate within the 6 months probationary period and ‘on the job training’; instruction will be provided – this is an NHS entry level requirement.

Experience

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalation of changes or findings.

Important - Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS)

It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who arenew to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Qualifications

Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted.You will also be required to provide original copies as part of the pre-employment check screening.

New Starters – Probationary Period

For any new employees commencing employment with South Tees Hospitals NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).

Employment References

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested toensure e-mail addressesfor all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to supportyou throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Supporting disabled people and people with long‑term conditions

We are a Disability Confident committed employer aspiring to become a lead employer in 2026.

This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship hereWork in the UK - GOV.UK ( www.gov.uk ).

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or social care, you may be eligible to apply for the Health and Care Worker visa instead.

Further Important Information

Please check your email on a regular basis for updates on your application. If you are shortlisted for interview, you will be invited to email via this method

Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.

Please ensure you read the ‘Guidance Notes for Applicants’ document attached to this advert before completing and submitting your application.

Unfortunately, we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note that this vacancy will close when we receive sufficient completed applications.