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- Tasks: Lead a high-profile metering programme and manage delivery activities.
- Company: South Staffs Water, committed to water efficiency and environmental protection.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal development.
- Why this job: Make a real impact on customer experience and local environments.
- Qualifications: Strong problem-solving skills and ability to inspire teams.
- Other info: Join a supportive team that values your ideas and initiative.
The predicted salary is between 40000 - 40000 ÂŁ per year.
South Staffs Water are looking for a confident, organised and people‑focused Metering Delivery Manager who can lead delivery activity across a high‑profile metering programme. You’ll thrive in a fast‑paced environment, enjoy problem‑solving, and bring a calm, structured approach to managing contractors, supporting customers, and coordinating internal teams. You’ll be comfortable with data, governance, and stakeholder engagement, and you’ll bring a positive, solutions‑driven mindset to every challenge.
The Role
As Metering Delivery Manager, you’ll play a central role in delivering our Universal Metering Programme, an essential initiative supporting water efficiency, customer insight, and environmental protection across our South Staffs and Cambridge regions. You’ll oversee operational delivery, contractor performance, customer experience, and programme governance to ensure we meet our targets safely, efficiently, and to a high standard.
Role Responsibilities
- Oversee day‑to‑day delivery of the Universal Metering Programme, ensuring targets for cost, customer experience and health & safety are met.
- Lead Community Engagement Officers and support delivery partners to achieve high‑quality, on‑site performance.
- Manage programme governance, including weekly reporting, performance reviews, and maintaining action, risk and decision logs.
- Own customer complaint resolution, improve customer journeys, and embed new service initiatives.
- Manage contractors and suppliers, tracking performance, ensuring compliance, and overseeing stock and materials.
- Coordinate with internal teams and external stakeholders, including local councils, to resolve operational issues and support smooth programme delivery.
- Analyse data, report on programme performance, and identify opportunities for efficiency and service improvement.
What You’ll Need
- Ability to work across multiple teams and maintain alignment with programme goals.
- Strong problem‑solving skills and the confidence to tackle unique or time‑sensitive challenges.
- Excellent governance skills, including preparing data packs and maintaining logs.
- Ability to inspire and motivate teams to deliver exceptional customer service.
- A positive attitude, fairness in difficult conversations, and a commitment to doing the right thing.
What You’ll Get In Return
- The chance to play a key role in a major programme that directly benefits thousands of customers.
- Flexible working options to suit your circumstances.
- A supportive, collaborative environment where your ideas and initiative are valued.
- Opportunities to develop leadership, stakeholder management and programme delivery skills.
- The satisfaction of contributing to a programme that protects local environments and supports long‑term water sustainability.
Metering Delivery Manager (Maternity Cover) 12 Month FTC in Walsall employer: South Staffs Water
Contact Detail:
South Staffs Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metering Delivery Manager (Maternity Cover) 12 Month FTC in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at South Staffs Water. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand the Universal Metering Programme inside out, so you can show how your skills align with their goals. We want to see your passion!
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples where you’ve tackled challenges head-on, especially in fast-paced environments. We love hearing about how you’ve made a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at South Staffs Water.
We think you need these skills to ace Metering Delivery Manager (Maternity Cover) 12 Month FTC in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Metering Delivery Manager role. Highlight your problem-solving abilities, governance skills, and any experience with stakeholder engagement to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the Universal Metering Programme and how your positive, solutions-driven mindset can contribute to our goals. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage teams and deliver results. Use metrics where possible to quantify your success and show us how you’ve made a difference in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at South Staffs Water
✨Know the Programme Inside Out
Before your interview, make sure you thoroughly understand the Universal Metering Programme. Familiarise yourself with its goals, challenges, and how it impacts customer experience and environmental protection. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully tackled unique or time-sensitive challenges. Highlight your structured approach to problem-solving and how it led to positive outcomes. This is crucial for a role that thrives on managing contractors and resolving operational issues.
✨Demonstrate Governance Know-How
Since governance is key in this role, be ready to discuss your experience with preparing data packs, maintaining logs, and conducting performance reviews. Bring specific examples that illustrate your attention to detail and ability to keep projects on track.
✨Engage with Stakeholders
Think about how you've previously engaged with various stakeholders, including customers and internal teams. Be prepared to share strategies you've used to inspire and motivate others, as well as how you've handled difficult conversations while maintaining fairness and a positive attitude.