At a Glance
- Tasks: Lead and inspire a Dispatch Team to deliver efficient, customer-focused work scheduling.
- Company: Join South Staffordshire Water, a dynamic water company serving 1.3 million people.
- Benefits: Enjoy competitive salary, family-friendly leave, health perks, and professional development opportunities.
- Other info: Diverse and inclusive workplace with a commitment to continuous improvement and career growth.
- Why this job: Make a real impact by shaping a high-performing team and enhancing customer experience.
- Qualifications: Proven leadership experience, strong analytical skills, and excellent communication abilities.
The predicted salary is between 37000 - 37000 £ per year.
Salary: £37,000 per annum | Company Benefits | Location: Walsall, West Midlands
Contract: 37 hours per week | FTC (12 months)
About Us
South Staffordshire Water operates across two regions as Cambridge Water and South Staffs Water, and is a privately‑owned regulated water‑only company. South Staffs Water supplies a population of nearly 1.3 million. The area of supply stretches from the edge of Ashbourne in the North, to Halesowen in the South, and from Burton‑on‑Trent in the East, to Kinver in the West.
The Role
We are seeking an experienced and dynamic Dispatch Manager to lead our Dispatch Team on a 12‑month basis, delivering efficient, customer‑focused work scheduling. This is a pivotal leadership role responsible for ensuring our field teams are equipped with the right work, at the right time, enabling excellent service delivery and outstanding customer experience. You will play a key role in shaping a high‑performing planning function, using data‑driven insights and collaborative working to optimise resource utilisation and drive continuous improvement.
Key Responsibilities
- Lead, inspire, and develop a team of Dispatchers, fostering a positive, high‑performance culture where individuals are empowered to succeed
- Oversee the effective use of the Maximo system to plan, build, and release work schedules, ensuring alignment between resource capacity and demand
- Monitor and manage team performance through clear metrics, using data analysis to identify trends, resolve issues, and implement improvements
- Champion a customer‑first mindset, ensuring all scheduled work is supported by clear, timely, and high‑quality customer communications
- Drive and embed a culture of continuous improvement and adaptability, supporting the team through change and transformation initiatives
- Build strong relationships with key internal stakeholders, including Operational Field Teams, to ensure seamless collaboration and service delivery
- Promote cross‑team knowledge sharing and multi‑skilling to enhance flexibility and resilience within the planning function
What You’ll Need
- Proven experience leading, motivating, and developing teams in a fast‑paced environment
- Strong analytical skills, with the ability to interpret data, identify root causes, and implement effective solutions
- Excellent communication skills, with the ability to convey complex information clearly and concisely
- Experience managing performance through coaching, goal setting, and constructive feedback
- Ability to influence and engage stakeholders at all levels, including senior leadership
- Experience driving change and building engagement within teams
- Strong organisational and problem‑solving capabilities
What You’ll Get
- Family‑Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
- Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
- Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
- Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
- Professional Development: Hands‑on training and ongoing career development opportunities
- Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
- Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards
We are committed to building a team that reflects the diversity of the communities we serve. We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities. We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
Dispatch Team Manager (12 month FTC) in Walsall employer: South Staffs Water
South Staffordshire Water is an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With comprehensive benefits such as enhanced family leave, health and wellness programmes, and ongoing career development opportunities, employees are empowered to thrive in their roles. Located in Walsall, this privately-owned company fosters a collaborative environment where team members can make a meaningful impact on the communities they serve.
StudySmarter Expert Advice🤫
We think this is how you could land Dispatch Team Manager (12 month FTC) in Walsall
✨Tip Number 1
Network like a pro! Reach out to current or former employees at South Staffordshire Water on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and data analysis. We want to show off our skills in motivating teams and using data to drive improvements, so let’s nail those responses!
✨Tip Number 3
Showcase our problem-solving abilities! Think of specific examples where we’ve tackled challenges in fast-paced environments. This will help us stand out as the ideal candidate for the Dispatch Team Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Dispatch Team Manager (12 month FTC) in Walsall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Dispatch Team Manager role. Highlight your experience in leading teams and using data-driven insights, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Leadership Skills:In your application, don’t just mention your leadership experience—give us examples! Talk about how you've inspired and developed teams in fast-paced environments. We love hearing about real-life situations where you made a difference.
Communicate Clearly:Your written communication skills are crucial for this role, so make sure your application is clear and concise. Use straightforward language and structure your thoughts logically. Remember, we’re looking for someone who can convey complex information easily!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at South Staffordshire Water!
How to prepare for a job interview at South Staffs Water
✨Know Your Stuff
Before the interview, make sure you understand the role of a Dispatch Team Manager inside out. Familiarise yourself with the Maximo system and how it relates to work scheduling. Being able to discuss specific examples of how you've used data-driven insights in previous roles will show you're the right fit.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading and developing teams. Think of specific instances where you've inspired your team or driven change. Highlight your ability to foster a positive culture and how you've managed performance through coaching and feedback.
✨Communicate Clearly
Since excellent communication is key for this role, practice conveying complex information simply and concisely. You might be asked to explain how you would handle customer communications, so have a few strategies ready that demonstrate your customer-first mindset.
✨Be Data Savvy
Brush up on your analytical skills and be prepared to discuss how you've used data to identify trends and implement improvements. Bring examples of how you've resolved issues through data analysis, as this will resonate well with the interviewers looking for someone who can optimise resource utilisation.
