At a Glance
- Tasks: Investigate leaks and provide top-notch customer service while working independently in the field.
- Company: Join South Staffordshire Water, a leading water company serving 1.3 million people.
- Benefits: Enjoy competitive salary, family-friendly leave, health perks, and professional development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real difference by helping customers save water and improve their experience.
- Qualifications: GCSEs in Maths and English; knowledge of plumbing is a plus.
The predicted salary is between 26000 - 32000 £ per year.
Salary: £26,000 - £32,000 per annum (DOE) | Company Van | Company Benefits
Location: Walsall, West Midlands
Contract: Full Time | Permanent | 40 hours per week
About Us
South Staffordshire Water operates across two regions as Cambridge Water and South Staffs Water, and is a privately-owned regulated water only company. South Staffs Water supplies a population of nearly 1.3 million. The area of supply stretches from the edge of Ashbourne in the North, to Halesowen in the South, and from Burton-on-Trent in the East, to Kinver in the West.
The Role
We have an exciting opportunity for a Customer Side Leakage Technician to join our Leakage team, supporting leakage detection targets while delivering exceptional customer service. This role is ideal for someone with a strong understanding of water networks or plumbing systems who enjoys working independently, solving problems, and helping customers protect water resources. As a Customer Side Leakage Technician, you will attend residential and commercial properties to investigate potential customer-side leaks and internal plumbing losses. Working independently in the field, you’ll carry out inspections, leak detection activities, and water usage checks, while providing customers with clear advice and support throughout the process. You will play an important role in improving customer experience, reducing water loss, and supporting operational decision-making through accurate data collection and reporting.
Key Responsibilities
- Attend customer appointments and conduct on-site inspections to identify customer-side leaks and plumbing losses
- Provide excellent customer service and offer guidance on leak repairs, water efficiency, and preventing future leaks
- Carry out water usage checks and leak detection activities at residential and commercial properties
- Manage customer expectations professionally and respond to enquiries calmly and effectively
- Maintain accurate records of inspections, leak locations, repair recommendations, and customer interactions
- Provide information to support planning, service improvements, and operational decision-making
- Adapt to new technologies and contribute ideas to support team performance and innovation
What You’ll Need
- GCSEs (or equivalent) in Maths and English
- Knowledge of water networks or plumbing systems (advantageous)
- A valid and current UK driving licence
- Excellent communication and customer service skills
- Ability to work independently and as part of a field-based team
- Good PC literacy, including Microsoft Word and Excel
What You’ll Get
- Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
- Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
- Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
- Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
- Professional Development: Hands-on training and ongoing career development opportunities
- Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
- Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
We are committed to building a team that reflects the diversity of the communities we serve. We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities. We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
Customer Side Leakage Technician in Walsall employer: South Staffs Water
South Staffordshire Water is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, comprehensive benefits including enhanced family leave and health support, and a commitment to diversity and inclusion, employees can thrive in their roles while making a meaningful impact on water conservation in the Walsall area.
