At a Glance
- Tasks: Engage with the community, support customers, and promote a vital water metering programme.
- Company: Join South Staffs Water, a leader in providing clean drinking water.
- Benefits: Competitive salary, 25 days holiday, pension contributions, and health support.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Make a real difference in your community while shaping the future of water use.
- Qualifications: Strong communication skills and a passion for helping people.
The predicted salary is between 27000 - 27000 € per year.
Be the friendly face of a major environmental programme that will help secure the future of our water supply. If you’re passionate about helping people, enjoy being out in the community, and want to play a key role in a programme that will benefit thousands of households, this is a fantastic opportunity. You’ll be at the heart of our Universal Metering Programme — supporting customers, answering questions, and making sure every interaction is handled with care.
About The Programme
South Staffs & Cambridge Water supply clean, reliable drinking water to around 1.7 million customers. In 2021, both regions were designated as ‘seriously water stressed’, and we’ve committed to installing 161,500 water meters between 2025 and 2030. Universal metering will help customers manage their bills, give us better operational insight, and support long‑term environmental protection. Customer care is central to this work — and that’s where you come in.
This is an exciting opportunity to be part of a major programme that will shape the future of water use in our region. If you care about doing the right thing, enjoy helping people, and can stay calm and fair in difficult conversations, we’d love to hear from you.
The Role
As a Community Engagement Officer, you’ll represent South Staffs Water in the areas where meters are being installed. While our partners carry out the technical work, you’ll be the person customers turn to for reassurance, information, and support. This is a highly visible role where your communication skills, empathy, and professionalism will make a real difference.
You Will
- Act as the main point of contact for customers and stakeholders during onsite metering works.
- Manage and elevate customer complaints raised during installation activity.
- Visit customers on our Priority Services Register to ensure they understand the process and receive any additional support required.
- Book appointments for customers who need internal meter installations.
- Work closely with internal teams and external partners to ensure queries are resolved promptly.
- Attend local events such as town halls, festivals, and community sessions to promote the programme and engage with residents.
What You’ll Need
- A proactive, people‑focused approach and the ability to build strong relationships across teams and communities.
- Strong problem‑solving skills and the confidence to handle challenging conversations with clarity and fairness.
- Excellent communication skills and the ability to understand and respond to customer needs.
- Willingness to travel across the South Staffs region — a full UK driving licence is essential.
- Experience in the utilities or water sector is helpful but not essential; what matters most is your ability to engage with customers and represent the company positively.
- Able to commit to working Mon‑Fri with flexible hours (weekends & evenings included as required on an adhoc basis).
What You’ll Get In Return
- A competitive salary plus benefits.
- 25 days holiday + bank holidays.
- Company pension with employer contributions.
- 24‑hour helpline providing free and confidential advice to you and your family on financial, legal, marital, and health matters.
- Eyecare vouchers – via Specsavers.
- Employee Assistance Programme (EAP).
- 24/7 remote GP access.
Community Engagement Officer in Walsall employer: South Staffs Water
Join South Staffs Water as a Community Engagement Officer and be part of a vital environmental initiative that directly impacts the lives of 1.7 million customers. With a strong commitment to employee well-being, we offer a competitive salary, generous holiday allowance, and comprehensive support services, all within a collaborative and community-focused work culture. This role not only provides the opportunity to make a meaningful difference in your local area but also fosters personal growth through engagement with diverse communities and stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Community Engagement Officer in Walsall
✨Tip Number 1
Get out there and network! Attend local events, town halls, or community sessions where you can meet people in the industry. It’s all about making connections and showing your passion for community engagement.
✨Tip Number 2
Practice your communication skills. Role-play with a friend or family member to handle tricky conversations. This will help you stay calm and fair when dealing with customer queries or complaints.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with potential employers, let them know how much you care about helping people and the environment. Your passion can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference. Plus, it’s a great way to ensure your application gets noticed.
We think you need these skills to ace Community Engagement Officer in Walsall
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for community engagement and environmental issues right from the start. Share personal experiences or projects that highlight your commitment to helping others and making a positive impact.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of Community Engagement Officer.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas, and avoid jargon unless it's relevant to the role. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at South Staffs Water
✨Know the Programme Inside Out
Before your interview, make sure you understand the Universal Metering Programme and its impact on the community. Familiarise yourself with the goals of South Staffs Water and how this role contributes to environmental protection and customer care.
✨Showcase Your People Skills
As a Community Engagement Officer, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully engaged with customers or resolved conflicts. Highlight your empathy and communication skills during the interview.
✨Prepare for Challenging Conversations
Expect questions about handling difficult situations. Think of scenarios where you had to manage complaints or tricky conversations. Be ready to discuss your approach and how you maintained professionalism while ensuring customer satisfaction.
✨Demonstrate Your Proactivity
This role requires a proactive attitude. Share instances where you took the initiative to support customers or improve processes. Show that you're not just reactive but can anticipate needs and act accordingly to enhance customer experience.
